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Guest Experience Ambassador

2 months ago

Indianapolis, United States NexDine Full time
Job DescriptionJob Description

Are you passionate about creating amazing experiences in the hospitality industry? Then consider NEXDINE Hospitality for an amazing hospitality journey We deliver trusted dining, hospitality, fitness center, and facility management services nationwide. Experience the NEXDINE difference with authentic and transparent programs. Our family of companies create unique experiences. We value responsiveness, creativity, and excellence. Embrace rewarding opportunities to make a difference in the world of hospitality. Explore www.nexdine.com to start your amazing journey with us today

*NEXDINE will not partner with outside agencies or recruiters for this position*

Job Details

Position: Guest Service Ambassador

Location: Indianapolis, IN

Schedule: Monday-Sunday hours available

Hours: 40

Starting Rate: $17.00

Benefits: YES

We provide our full-time team members a generous compensation and benefits package, training, opportunity, and support. We provide resources, rewards, and incentives to our valued employees.

  • Health, dental and vision insurance
  • Flexible Spending Accounts
  • Company-paid life insurance
  • Various voluntary programs and insurances
  • 401(k) savings plan
  • Paid vacation, holiday, and sick time
  • Employee Assistance Program (EAP)
  • Plus, various perks

The Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service.

Essential Functions:

  • Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.
  • Leads service of food or beverages to residents and prepares or serve specialty diets and dishes as required.
  • Engages with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Ensure residents are satisfied with all aspects of service. Communicate with direct supervisor on any customer service issues.
  • Check residents diets, likes & dislikes to ensure that such requirements are satisfied.
  • Assist with set-up/breakdown of all scheduled meal periods.
  • Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
  • Perform cleaning duties as assigned, including but not limited to, sweeping and mopping floors, tidying up service station, clearing tables and taking out trash.
  • May wash pots, pans, dishes, utensils, or other cooking equipment.
  • May assist in supporting culinary staff at numerous stations as directed.
  • Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.
  • May perform other duties and responsibilities as assigned.

Work Environment:

The Guest Experience Ambassador operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef’s knives. The team member is frequently exposed to heat, steam, fire and noise.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Required Education and Experience:

• High school diploma or equivalent

• Previous experience in food service

• Previous customer service experience

Who We Are:

NEXDINE Hospitality’s family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at www.NEXDINE.com


NEXDINE is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other classification protected by law. NEXDINE participates in E-Verify.