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Director of Implementation
2 months ago
JOIN OUR PROHANA
Listed as one of Hawaii's Best Places to Work for over 17 years and Hawaii's Top 250 Businesses, at ProService our PROhana isn't just your co-workers, it's your community. Being a member of our PROhana means you'll be joining a team of other high performing individuals committed to and motivated by our core mission: Empowering Hawaii Employers to Succeed.
DIRECTOR OF IMPLEMENTATION
ProService is seeking a Director of Implementation, charged with enhancing our onboarding processes to have the capacity to handle the implementation of 1,000+ WSEs per month in 2024. Your leadership will be pivotal in helping us achieve an impressive 70 NPS score and 80% response rate, by delivering quality and consistent service.
As the Director of Implementation, you will lead efforts to optimize workflows and refine configurations, driving service excellence and client satisfaction. You will build a high-performing team that excels in both efficiency and client partnership, and that collaborates effectively with our Sales and Service Delivery teams.
With a team of 30+ Implementation experts under your guidance, you'll attract, nurture, and retain top talent, fostering a work culture of service excellence, collaboration and client empathy. By continuously improving processes and managing team capacity effectively, you will elevate client advocacy and enhance employee engagement.
By fostering an environment of continuous improvement, you'll ensure our Implementation operations are adaptable and efficient, and will position ProService Hawaii for scalable success.
WHAT YOU'LL BRING TO THE TEAM
- 8+ years of operations leadership experience, ideally coupled with Implementation and PEO experience
- Demonstrated performance in leading scaled operational outcomes and developing talent.
- Demonstrated proficiency in analytical skills and stakeholder communication
Competencies:
- Resourcefulness and Initiative
- Empowerment
- Customer Focus
- Energy and Drive
- Team Player
- Adaptability
- Train, Develop and Coach
- Change Leadership
WHY YOU'LL LOVE PROSERVICE
- Our PROhana. Our employees and customers consistently express the best thing about ProService is our team. See for yourself and check out our Glassdoor reviews
- A commitment to holistic well being. Generous employer contribution toward medical benefits, paid holidays
- Professional Growth & Development. We offer opportunities for continuing education and make new opportunities available internally first
- At ProService, We Learn & We Play for Keeps. We hold ourselves to the highest standard and strive towards excellence. However, we know (from experience) the road to excellence is paved with lessons learned and we give our PROhana the space to take on new challenges, to make mistakes and to learn from them
The base compensation for this position is $150,000 to $170,000 annualized depending on experience and qualifications. This role is eligible for an additional compensation incentive in the form of performance based commissions/bonuses. The commission/bonus payout is between $10,000 and $15,000 annually when performing within the target range.
To ensure effective collaboration and alignment with our team's workflow, we have a preference for candidates who are based in or willing to work within HST. While this is not a strict requirement, priority will be given to candidates who can accommodate this aspect of the role. We believe in flexibility and are committed to considering all talented applicants, evaluating them based on skill, competency, and cultural fit, rather than solely on geographic location.
