Emergency Client Coordinator
1 month ago
We are currently looking for an Emergency Client Coordinator to add to our team This full time position includes weekend and evening scheduling. Ideal candidate will possess Veterinary Assistant/Technician experience, but please understand that this is a client facing position and not directly involving patient care.
Key Responsibilities
- Uphold the AESC values of: respect, empathy, passion, growth, community, and integrity.
- Coordinate patient hospitalizations and discharges.
- Perform patient care procedures such as walking, cleaning, bathing, feeding, and monitoring patients as directed by DVM and/or technical staff.
- Perform basic CSR duties such as answering phones, checking patients in and out, and scheduling appointments.
- Discussing financial options with clients and communicating financial updates throughout hospitalization stays.
- Providing client communications to build client confidence and understanding.
- Deescalating client conflicts and maintaining professionalism and empathy when dealing with difficult clients to provide exemplary client care.
Skills, Knowledge & Expertise
Communication Skills:
- Effectively communicate with pet owners to provide updates, answer questions, and discuss treatment plans.
- Clearly convey important information and instructions to veterinary staff and team members.
- Handle distressed or anxious pet owners with empathy and professionalism, ensuring a calm and supportive environment.
- Manage and defuse tense situations involving pet behavior or client concerns.
- Address and resolve issues related to animal care, client inquiries, or facility operations with creative and practical solutions.
- Adapt to unexpected situations and make informed decisions to ensure the well-being of pets and the smooth functioning of the clinic.
- Accurately record and monitor patient information, including medical histories, treatment schedules, and medication administration.
- Ensure that all procedures, documentation, and care protocols are meticulously followed.
- Manage daily tasks and responsibilities with minimal supervision, including patient care, facility maintenance, and administrative duties.
- Prioritize tasks effectively and take initiative to address issues and improve processes.
- Utilize veterinary practice management software to schedule appointments, manage patient records, and process billing.
- Efficiently handle digital communications and maintain accurate electronic documentation.
- Professionally handle phone inquiries from clients, including scheduling appointments, providing information about services, and addressing concerns.
- Use clear and empathetic communication to assist clients and facilitate smooth interactions.
What can we provide you?
- Competitive wages
- Competitive health care: including health insurance, dental, and vision
- 401k + employer match
- Training & career development
- Opportunity to work with a dynamic multi-disciplinary team in a very well-equipped, modern facility
- Opportunity to grow your career as part of a fast growing, multi-location group
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