Account Manager
1 month ago
Bentek is only as strong as the success of our people, which is why we take great pride in not only hiring the best ones, but also creating a workplace that empowers every person who walks through the door. When you work for Bentek, you join a talented, inclusive community of colleagues who treat each other with respect and actually enjoy coming to work every day. It’s a place where values reign supreme, happiness flourishes and everyone strives to be their best selves. Most importantly, it’s a place where we believe people are our best asset.
Watch our video to see what it's like to work at Bentek
We are seeking an Account Manager to help deliver innovative employee benefits technology solutions that provide value and focus on the user experience. Designed by employee benefits experts, Bentek enables employees to elect their benefits online and employer's to manage those elections through a simple to use web-based application. Bentek also offers social business solutions to help employers communicate and share information with their employees, partners and vendors.
Responsibilities and Duties
- Provides solution options and alternatives, to ensure client daily operations are not interrupted.
- Provides Tier 1/Tier 2 phone support and diagnoses issues across the board, initiates tickets for support requiring Senior Tech support and, if necessary routes to Development and manages ticket lifecycle.
- Leads client meetings and calls related to service, product training, best practices, etc.
- Troubleshoots issues related to business rules, interpretation of plan documents, validation of benefit and rate specification documents.
- Communicates regularly with fellow team members keeping everyone abreast of all ongoing client needs.
- Contributes to the establishment and maintenance of best practices.
- Assists in review of technical issues, resolution, and testing.
- Collaborates with Implementation Manager regarding all post implementation/renewal issues.
- Participates in regularly scheduled system verification testing.
- Authors client communication of status updates, issue resolution, product training documents for assigned clients.
- Facilitates ACA reporting process with clients and third party vendors as required including assisting clients with data audits ensure accurate IRS filing.
Qualifications and Skills
- Basic to intermediate knowledge of employee benefits programs, including medical, dental, vision, retirement, life insurance and disability plans/programs.
- Basic knowledge of the Affordable Care Act, COBRA and other Federal and State regulations that relate to the administration of employee benefits plans.
- Basic knowledge of HRIS or Benefits Administration software.
- Excellent ability to provide customer service by phone, e-mail and in-person with strong written and verbal communication skills.
- Minimum of two years of professional experience in Human Resources or Benefits Administration; a Bachelor’s degree in human resources, business administration, public administration or a related field from an accredited university; or an equivalent combination of work experience and education is required.
- Valid FL Driver’s license is required.
- Prior experience with HRIS or Benefits Administration software is highly preferred.
Our employees enjoy coming to work. In addition to a great corporate culture based on shared values, Gehring Group offers an excellent compensation/benefit package including medical, dental, vision, STD/LTD and life insurance as well as 401(k), long-term career development opportunities and a tuition reimbursement program. We also offer an award-winning wellness program that is focused on providing employees with the information and means to be on their personal wellness journey. We have placed in the top 5 of the Healthiest Employer for the last 3 years, along with earning first place in the FL Worksite Wellness Award.
Our team has a strong commitment to the communities we serve and support, as well as participate, in a number of community events. There is a never a dull moment in the office and we have lunch catered twice a week so come join us
BenTek is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, age, or military or veteran status in accordance with federal law. In addition, BenTek complies with applicable state and local laws governing non‑discrimination in employment in every jurisdiction in which it maintains facilities. BenTek also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.
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