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Spa Manager

5 months ago

Phoenix, United States Hand & Stone - Phoenix, AZ Full time
Job DescriptionJob DescriptionAt Hand and Stone, opportunity knocks.


Hand & Stone Massage and Facial Spa is opening a new spa at Desert Ridge Marketplace, Phoenix, AZ We are growing rapidly and have become an addition to an already successful franchise system with over 500 locations across the US and Canada

We are currently seeking an energetic and reliable Asst Spa Manager/Director to help us run our operation in Desert Ridge

Do people often describe you as a dynamic leader or fantastic motivator? Have you always wanted to have the power to be hands-on and develop an amazing culture in your workplace?


As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. Our ideal Manager or Director will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication and cooperation.

The individual in this position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets (with an eye for effective marketing strategies) and delivering an exceptional level of customer service. We believe in performance-based remuneration, so if you are constantly striving to achieve, want opportunities to be creative, and to own your personal progress, then you found the right place to work

Please come join us, if you:


- Have a great personality and excellent interpersonal skills
- Are a self-proclaimed genius in sales and marketing. We need someone who can help us grow our business
- Are a dynamic leader who can manage a diverse staff
- Have great communication skills and connect well with staff and stakeholders
- Consider yourself to be an excellent organizer. We want the spa to run effectively and exceed our customers expectations
- Are an empathic individual who can put yourself in someone elses shoes

Spa experience is a plus, but not required We will teach you everything you need to know to be successful in the spa industry

Responsibilities:


- Create marketing strategies aimed at maximizing revenue and profits
- Perform data analysis that drives business decisions and success
- Analyze sales numbers in comparison to the marketing budget to manage profitability
- Use sound judgment, work independently, with minimal supervision.
- Plan and direct to meet the daily needs of the operation.
- Track staff schedules efficiently to optimize capacity, revenue and profits.
- Maintain the utmost cleanliness and soothing ambience of the premises
- Manage inventory effectively
- Monitor the budget to ensure efficient operation keeping expenditures stay within budget
- Ensure high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
- Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
- Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.
- Motivates and empowers the team to achieve high standards.

Whats in it for you?


- A great opportunity to implement creative strategies to help our new spa become as successful as possible
- Growth opportunities
- Competitive compensation
- Commission opportunities and generous bonuses
- Employee discounts
- Comprehensive benefits package (including health coverage with vision and dental)
- Retirement Plan
- PTO