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Resident Aide

3 months ago

New York, United States Osborne Association Full time
Job DescriptionJob DescriptionDescription:

The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.


At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments and advocate for people and principles with fierce and tenacious determination.


Osborne is opening its first transitional housing and reentry program, The Fulton Community Reentry Center (Fulton). Fulton will provide 140 beds of transitional reentry housing to formerly incarcerated men who would otherwise be homeless after discharge from a correctional facility. Fulton will also provide onsite reentry services, including case management, benefits enrollment, employment, health, and substance use disorder treatment. The facility operates 365 days on a 24-hour basis daily, including evening and weekend hours (some positions will require non-traditional work hours).


We are seeking 26 full-time Customer Care Workers/Security. Customer Care/Security is responsible for ensuring the safety and security of all clients, staff, visitors, and property around the facility. This position reports to the Security Manager and the Shift Supervisor in their absence.


Salary range: $24.19 per hour

Requirements:

Responsibilities:

  • Control access at the main entrance by screening all clients and visitors entering the building
  • Intervene to de-escalate crisis situations and document all such situations and interventions performed
  • Respond to incidents
  • Complete logs, incident reports, and all other required documentation
  • Make calls to the police, fire department, and other first responders as directed
  • Perform administrative duties and receptionist duties at the operations desk
  • Monitor the video surveillance cameras and fire prevention detection of the alarm notification system.
  • Ensure the safety of all and security of all equipment
  • Provide coverage for the general welfare and safety of the shelter residents, staff, and volunteers
  • Provide crisis prevention and intervention as needed
  • Complete routine resident and facility check to ensure that residents are not at risk and that the facility is free of potential hazards (leaks, fire, destruction of property, etc.)
  • Record incidents and residents’ grievances appropriately in the logbook and on the incident report
  • Assist with regular fire drills during the day, evening, night, and weekend shifts, ensuring that all staff and residents follow procedures
  • Interact with NYPD, EMS, and FDNY, and know when it is appropriate to make emergency calls
  • Help to foster and to promote a positive and harmonious atmosphere at the facility
  • Search all residents, staff, visitors & residential rooms & common areas of the facility via magnetometers, hand-held wands, and x-ray baggage scanners
  • Willingness to become trained in Safe Crisis Management (SCM) by Osborne Staff
  • Must be able to work flexible shifts, weekends, and overtime if necessary
  • Perform other duties as assigned

Minimum Qualifications:

  • High school diploma or equivalency; in lieu of education, must have two years of related experience
  • Must have NYS Security Guard License and current 8-hour annual Certificate.
  • F02 FDNY Fire Guard License required
  • Minimum two years of experience working in a residential facility, preferably experience working with dual-diagnosed individuals, mental health, and substance abuse issues.

Key Competencies:

  • Ability to climb 120 standard stairs within 2 minutes.
  • Must have good interpersonal skills with the ability to communicate effectively, both written and oral.
  • Knowledge of community resources.
  • Ability to make sound decisions and resolve conflicts.
  • Deal calmly in crisis situations and handle multiple tasks effectively under pressure with minimum supervision
  • Work collaboratively well with diverse groups.
  • Strong organizational skills, detail-oriented, and efficient.
  • Must have some computer skills and be able to formulate incident reports.

Benefits of Working for the Osborne Association

Generous benefits include four weeks of vacation, tuition reimbursement, flexible work schedule, excellent Medical, Dental, and Vision insurance, and a 403(b) plan with a company match. Career development through ongoing training and individual development plans.


The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.


Thank you for your interest in the Osborne Association. Please be sure to include a cover letter with your application. We wish we could personally respond to each application but due to the volume of interest we receive, we are not able to. Please, no phone calls.


** Salary is based on commensurate experience and other qualifications.