Customer Service Representative

2 weeks ago

Charlotte, United States Flores & Associates Full time
Job DescriptionJob DescriptionDescription:

Job Title: Customer Service Representative

Job Type: FT

Location: Remote, to be considered for this role, you must reside in one of the following states —AZ, CT, FL, GA, IL, KS, MA, MD, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV.


Who We Are

Benefits are complicated but by using innovative technology, paired with attentive and dedicated customer service, it doesn’t have to be At Flores, we focus on technology and customer service, so our clients can focus on their employees. We are a leader in the field of consumer-based reimbursement plans, COBRA, and Direct Bill services. With a 97% client retention rate, we continue to grow our footprint across the US.

Please visit our website to learn more about our people, culture, and benefits www.flores-associates.com.


Job Summary

At Flores, we are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. The Customer Service Representative serves as a liaison between Flores and the participant. Following the completion of our training program, this role will be responsible for answering phone calls and emails from participants. The Customer Service Representative will work closely with the Account Management and Shared Services teams and reports to the Customer Services Manager.


What You’ll Do

  • Field phone calls from clients and participants throughout the day regarding the topics below in a timely manner.

- Password reset (log in and basic website support).

- Participant Account Balances.

- Questions on debit card declines.

- How to submit a claim or election form.

- Ordering a replacement/additional card.

  • Process forms and enter data related to the benefit processes below in a timely manner.

- Pay frequency entry (for standard select groups).

- Debit Card Authorization Form entry.

- HIPAA forms.

  • Process FSA claims according to IRS guidelines in section 125.
  • Process HRA claims according to individual employer plan design.
  • Research and respond to claims questions.
  • Provide administrative support such as filing, copying, and other duties as assigned.
  • Send routine confirmation and documentation request emails and letters.
  • Log/tag calls received to support excellent customer care and internal communication.
  • Provide a high level of customer service to all clients and participants by creating a positive relationship with both parties.
  • Perform other duties as assigned.
  • Maintain quality work that exemplifies and promotes Flores’ core values.


Requirements:

Who You Are

  • A high school graduate/GED Recipient. A graduate of an Associate’s and/or bachelor’s degree is preferred but not required.
  • Someone with at least one year of professional work experience, preferably with phone customer service experience.
  • A detail orientated individual with strong organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment.
  • Someone with strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner.
  • An internally motivated individual looking to grow personally and professionally.
  • Qualified candidates possess above average analytical and problem-solving skills, and attention to detail.
  • An individual that understands the value of providing a high level of customer service.

Work Environment

Flores’ standard work hours are Monday through Friday, 8:30 a.m. to 5 p.m. ET with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a professional remote office environment. To be considered for this role, you must reside in one of the following states —AZ, CT, FL, GA, IL, KS, MA, MD, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV. This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. This role also utilizes other tools such as a phone, copy machine, and printer. Common programs often used are Outlook, Word, and Excel. This position frequently communicates with Flores team members and candidates and must be able to exchange accurate information clearly in these situations.


How We Support Our Team

At Flores, we invest in our people, our community and our technology and strive to provide work life balance, paired with professional growth for each of our employees. We provide an innovative benefit solution for our clients but that does not apply just to our clients. They extend to our team too

  • Competitive Benefits – Flores offers competitive medical, dental, and vision benefits for employees and their families. We also provide company funded HSA’s, Pre- and Post-tax 401k’s with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more
  • Work Life Balance – We want all our team members to have time to focus on themselves and their families. We offer a Monday - Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this.
  • Community Involvement – We love to give back to our community, and we recognize that our team does too We have a volunteer program in place to support our team members as they help the organizations’ they are passionate about.

Our Core Values & Diversity Focus

Our vision is to be the most admired benefits partner, and our core values and beliefs are:

  • We believe in always doing the right thing.
  • We believe that a remarkable service experience is possible.
  • We believe in trusting one another as an operating philosophy.
  • We believe that high performance teams deliver extraordinary results.
  • We believe in building benefits technology that converts the complex to easy.
  • We seek to empower, empathize, and respect our team members and our world.

Flores & Associates is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We are committed to diversity and are committed to creating an inclusive environment for all employees. This is not intended to be an all-inclusive list of job related responsibilities and requirements.


  • Customer Service Representative

    1 month ago

    Charlotte, United States Vantage Concepts Full time

    The consumer comes first within the hospitality industry and that is no exception at Vantage Concepts. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...

  • Customer Service Representative

    3 weeks ago

    Charlotte, United States Vantage Concepts Full time

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at Vantage Concepts. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...

  • Customer Service Representative

    1 month ago

    Charlotte, United States Crystal Quick Services Full time

    Job DescriptionJob DescriptionWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience...

  • Customer Service Representative

    1 week ago

    Charlotte, United States Corps Team Full time

    Our client, a leading global manufacturing firm, is seeking an experienced Customer Service Representative for a fantastic opportunity to join their team for a full-time, direct hire opportunity with benefits. This role is located in South Charlotte Customer Service Representative, Customer Service, Representative, Retail, Staffing, Skills

  • Customer Service Representative

    3 weeks ago

    Charlotte, United States DH Pace Full time

    Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service. Promote all products, services, and quote accurate pricing when appropriate. Enter detailed informa Customer Service Representative, Customer Service, Representative, Retail, Skills

  • Customer Service Representative

    2 weeks ago

    Charlotte, United States The Jones Agency - Allstate Full time

    Our office is expanding, and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking a full-time Customer Service Representative. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change...

  • Customer Service Representative

    4 weeks ago

    Charlotte, United States Enterprise Call Center Full time

    Job DescriptionJob DescriptionCompany DescriptionWe recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care services through various integrated platforms that adapt to any client workspace.  Our cloud-based technology ensures...

  • Customer Service Representative

    1 month ago

    Charlotte, United States TBC Full time

    **Customer Service Representative** **Location:** Charlotte, NC, US, 28273 **Description** Our **Customer Service Representatives** (CSR) are committed to providing outstanding customer service through daily interaction with our customers. Customer Service Representatives are primarily responsible for processing inbound customer requests and soliciting sales...

  • Customer Service Representative

    4 weeks ago

    Charlotte, United States TBC Full time

    **Customer Service Representative** **Location:** Charlotte, NC, US, 28273 **Description** Our **Customer Service Representatives** (CSR) are committed to providing outstanding customer service through daily interaction with our customers. Customer Service Representatives are primarily responsible for processing inbound customer requests and soliciting sales...

  • Customer Service Representative

    4 weeks ago

    Charlotte, United States Florida Tile Full time

    The CSR responsibilities include the processing of customer orders received either in person, via telephone, fax or internet. The CSR will assist the Branch Manager/ Branch Operations Manager and other branch associates as needed. The CSR will also a Customer Service Representative, Customer Service, Operations Manager, Representative, Branch Manager, CSR,...

  • Customer Service Representative

    1 week ago

    Charlotte, North Carolina, United States Johnson Brothers Full time

    Customer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** locationsCharlotte, NC - Operations time typeFull time posted onPosted 6 Days Ago job requisition idR Johnson Brothers, a national family-owned wine, spirits and beer distributor has been providing, exceptional service to our customers since...

  • Customer Service Representative

    1 week ago

    Charlotte, North Carolina, United States Cardlog Full time

    **Customer Service Representative** Charlotte, NC, USA Req #2127 Wednesday, April 28, 2021 AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER **Job Summary:** The Customer Service Representative will provide administrative and customer service support to our clients, internal employees, and outside vendors. The Customer Service Representative coordinates the...

  • Customer Service Representative

    4 weeks ago

    Charlotte, United States Dex Imaging Full time

    ** Customer Service Representative** Customer Service Charlotte, North Carolina **Description** **Dex Imaging** is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We provide the best document handling solutions in the industry with no dependency on a single manufacturer. Dex...

  • Customer Service Representative

    1 month ago

    Charlotte, United States Collins Cleaners Full time

    Job DescriptionJob DescriptionCollins Cleaners is looking to hire a full-time Customer Service Representative (CSR) in our Charlotte, NC, and Matthews, NC locations with a can-do attitude to ensure overall satisfaction of our customers' cleanings. This Customer Service Representative position starts at a competitive wage of $13+/hour. Are you an...

  • Customer Service Representative

    4 weeks ago

    Charlotte, United States Collins Cleaners Full time

    Job DescriptionJob DescriptionCollins Cleaners is looking to hire a full-time Customer Service Representative (CSR) in our Charlotte, NC, and Matthews, NC locations with a can-do attitude to ensure overall satisfaction of our customers' cleanings. This Customer Service Representative position starts at a competitive wage of $13+/hour. Are you an...

  • Customer Service Representative

    1 week ago

    Charlotte, North Carolina, United States The LaSalle Group Full time

    LaSalle Network is currently working with a client who is looking for a Customer Service Representative This position is remote and full-time. Please note that training will be ONSITE for two weeks from 8 am - 5 pm in Charlotte, NC. Our client is looking for an individual that has strong communication skills, positive attitude, and eagerness to learn and...

  • Customer Service Representative

    1 month ago

    Charlotte, United States K-Factor Filter Full time

    Job DescriptionJob DescriptionK-Factor FIlter is a world wide manufacturer of self cleaning, fully automatic, liquid filtration engineered and designed to suit industrial applications.The Customer Service Representative will interact with and support the Company's customers and Technical Sales Representatives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES-...

  • Customer Service Representative

    2 days ago

    Charlotte, United States K-Factor Filter Full time

    Job DescriptionJob DescriptionK-Factor FIlter is a world wide manufacturer of self cleaning, fully automatic, liquid filtration engineered and designed to suit industrial applications.The Customer Service Representative will interact with and support the Company's customers and Technical Sales Representatives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES-...

  • Customer Service Representative

    1 month ago

    Charlotte, North Carolina, United States Concentrix Full time

    Job Title:Customer Service Representative (Emergency Dispatch) On-SiteJob DescriptionAs an Automotive Customer Service Representative, you are the corner stone of the essential services offered to our members experiencing an emergency crisis across North America. (Military veterans are encouraged to apply.)Title: Automotive Customer Service Representative...

  • Customer Service Representative

    4 weeks ago

    Charlotte, North Carolina, United States Concentrix Full time

    Job Title:Customer Service Representative (Emergency Dispatch) On-SiteJob DescriptionAs an Automotive Customer Service Representative, you are the corner stone of the essential services offered to our members experiencing an emergency crisis across North America. (Military veterans are encouraged to apply.)Title: Automotive Customer Service Representative...