Current jobs related to Supervisor, Member Services - New York - Building Service 32BJ Benefit Funds
-
Clinical Services Supervisor
3 weeks ago
New York, New York, United States Services for the UnderServed Full timePosition Overview Reporting to the Director, the Clinical Services Supervisor plays a vital role in coordinating client services and case conferences. This position also involves providing direct supervision to a team of dedicated professionals, including case managers, housing specialists, and vocational specialists. The ideal candidate possesses...
-
Nurse Supervisor
3 weeks ago
New York County, New York, United States Good Shepherd Services Full timeJob SummaryThe Nurse Supervisor is responsible for the daily programmatic oversight of the assigned care management unit. The supervisor works closely with the care managers to ensure the overall provision and coordination of care management services to the assigned member.Key ResponsibilitiesProvides supervisory support to assigned Care Management...
-
Supervisor Customer Service
4 months ago
New York, United States Global Contact Services Full timeJob DescriptionJob DescriptionGlobal Contact Services is seeking qualified Supervisor Candidates for its call center in Long Island City, NY. Global Contact Services (GCS) is the call center provider for a large transportation agency. With over 800 associates and taking 30,000 calls/day it's a fast-paced and fun environment. If you have Supervisory...
-
Day & Community Habilitation Services Supervisor
4 months ago
New York, United States Unique Care Community Services Full timeJob DescriptionJob DescriptionJob Summary:The Coordinator of Day & Community Habilitation Services oversees the daily operations of these programs.Essential Duties and Responsibilities:· Oversee and monitor the daily operations of the Day Habilitation programs and services.· Supervise the Day and Community Habilitation staff to ensure that all operations...
-
Shift Supervisor
2 weeks ago
New York, New York, United States Services for the UnderServed Full time{"title": "Shift Supervisor", "content": "Position OverviewWe are seeking a dedicated and compassionate Shift Supervisor to support individuals with intellectual and developmental disabilities in living their best lives in a safe and respectful environment.As a Shift Supervisor, you will play a vital role in ensuring the well-being and safety of our clients,...
-
Member Service Representative
5 days ago
New York, New York, United States Village Care Full timeJob SummaryVillageCare is seeking a highly motivated and detail-oriented Member Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional customer service to our members, addressing their concerns, and ensuring they receive the necessary care and support.Key Responsibilities:Handle incoming...
-
Senior Social Services Supervisor
4 weeks ago
New York, New York, United States Selfhelp Community Services Full timePosition OverviewRole Summary: The Senior Social Services Supervisor is responsible for delivering Selfhelp Active Services for Aging Model (SHASAM) programs and support tailored to various phases of the aging journey, available to residents upon their request throughout their residency in Selfhelp Housing. This role aims to address client needs by promoting...
-
Social Services Supervisor
10 hours ago
New York, New York, United States Institute for Community Living Full timeJob Title: Social Services SupervisorAt Institute for Community Living, we are seeking a highly skilled and compassionate Social Services Supervisor to join our team. As a key member of our mental health services team, you will be responsible for providing clinical supervision, guidance, and support to our staff, ensuring the delivery of high-quality...
-
Food Service Supervisor
3 weeks ago
New York, New York, United States Wildlife Conservation Society Full timeJob SummaryWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at the Wildlife Conservation Society. As a Food Service Supervisor, you will be responsible for leading the daily operations of our restaurant facilities, ensuring maximum efficiency and quality in food preparation and presentation.Key ResponsibilitiesLead...
-
Orientation and Mobility Supervisor
5 days ago
New York, New York, United States Helen Keller Services Full timeJob Title: Orientation and Mobility SupervisorAt Helen Keller Services, we are seeking a highly skilled and experienced Orientation and Mobility Supervisor to join our team. As a key member of our staff, you will play a vital role in providing exceptional services to individuals who are DeafBlind or have a combined hearing and vision loss.Job SummaryThe...
-
Nurse Supervisor
3 weeks ago
New York, New York, United States CATA Personnel Services Inc. Full timeNurse Supervisor Job DescriptionCATA Personnel Services Inc. is seeking a highly skilled and experienced Nurse Supervisor to join our team. As a key member of our healthcare team, the Nurse Supervisor will be responsible for overseeing the daily operations of our skilled nursing facility in Manhattan, NY.Key Responsibilities:Administrative Leadership:...
-
Doorman Supervisor
4 months ago
New York, United States PBS Facility Services Full timeJob DescriptionJob DescriptionJob Summary:PBS Facility Service is seeking a Doorman Supervisor that will be responsible for managing and supervising a team of doormen, ensuring that they provide quality services to clients. This role requires an individual with strong leadership skills, the ability to make critical decisions, and a passion for...
-
Food Service Supervisor
1 day ago
New York, New York, United States Parkerinstitute Full timeFood Service Supervisor OpportunityThe Parker Institute is seeking a skilled Food Service Supervisor to oversee the daily operations of our food service department. As a key member of our team, you will be responsible for ensuring the highest standards of quality, safety, and customer satisfaction.Key Responsibilities:Supervise and coordinate the activities...
-
Airport Passenger Services Supervisor
3 weeks ago
New York, New York, United States WFS Full timePassenger Services Supervisor OverviewThe Passenger Services Supervisor is responsible for overseeing and managing the various functions related to airport passenger services. This role involves coordinating activities, monitoring the quality of work performance, and ensuring adherence to company policies and safety regulations. The supervisor will also be...
-
HVAC Service Supervisor
5 days ago
New York, New York, United States IT Landes Company Full timeJob Title: HVAC Service SupervisorAt IT Landes Company, we are seeking a highly skilled and experienced HVAC Service Supervisor to join our team. As a key member of our HVAC team, you will be responsible for supervising and leading our residential HVAC service technicians to deliver exceptional customer experiences and drive business growth.Key...
-
Social Work Services Supervisor
6 days ago
New York, New York, United States Northwell Health Full timeJob Title: Social Work Services SupervisorNorthwell Health is seeking a highly skilled Social Work Services Supervisor to join our team. As a key member of our social work department, you will be responsible for supervising professional social work staff, performing psychosocial assessments, and formulating treatment plans.Key Responsibilities:Supervise and...
-
Food Service Area Supervisor
1 day ago
New York, New York, United States Six Flags Full timeJob SummaryWe are seeking a highly skilled and experienced Food Service Area Supervisor to join our team at Six Flags. As a key member of our culinary operations team, you will be responsible for overseeing the daily operations of our food service areas, ensuring exceptional guest experiences, and maintaining high standards of quality and safety.Key...
-
Unit Supervisor
3 weeks ago
New York, United States HeartShare St. Vincent's Services Full timeJob SummaryHeartShare St. Vincent’s Services (HSVS) Enhanced Family Foster Care (EFFC) program seeks a Unit Supervisor for its Queens office to build and lead a strong team that provides and coordinates excellent quality care, and healing to children, and ensures that every one of the children on the caseload is living a nurturing, safe, and permanent...
-
Social Service Supervisor
2 weeks ago
New York, New York, United States TemPositions Full timeJob SummaryWe are seeking a highly skilled Social Service Supervisor to join our team at TemPositions. As a key member of our multidisciplinary team, you will be responsible for overseeing the delivery of quality services to single adults and families in accordance with Department of Homeless Services (DHS) and NYS Office of Temporary Disability Assistance...
-
Office Services
2 weeks ago
New York, United States Buchanan Legal Professional Services Full timeA prominent global Am Law firm is seeking an Office Services & Facilities Supervisor for their NYC office. This role requires a full-time, onsite presence (5 days per week).This role involves managing the daily operations and overall upkeep of the office space, ensuring a well-maintained, safe, and efficient environment for all staff, clients, and visitors....
Supervisor, Member Services
4 months ago
Department: Member Services
Reports To: Manager, Member Services
Summary: This individual supervises a group of Member Services Representatives (MSR) and monitors their activity in a dedicated Member Services Call Center/Welcome Center in a professional and timely manner. This individual ensures quality service and standards are being realized. This individual monitors Field Office benefit activity.
Essential Duties and Responsibilities:
- Provides the required supervisory activities: monitoring systems, ensuring that workflow procedures are followed or changed to meet new goals and objectives, counseling, coaching, and appraising Member Services Representatives, motivating and developing staff.
- Must be able to make independent decisions, sometimes taking risk, acting on initiative, and being held accountable for the results.
- Ensures that the goals and objectives of the Member Services Center are met and that a proactive approach to problem resolution and operational enhancement is developed and sustained.
- Ensures that all policies and procedures are appropriately communicated and are adhered to in the performance of daily functions.
- Provides technical guidance and direction to the support staff in the performance of their functions.
- Responsible for the quality and quantity of work in their area.
- Will be required to respond to and resolve complex inquiries. To do so requires: collecting and analyzing data/information in real time, at high volume standards; operating computers with multiple information screens to research and resolve customer inquiries on line.
- Schedules meetings and delivers information in group settings.
- Using discretion, apply corporate measures to assess and document the accuracy and the response as well as the level of responsiveness provided by the MSR toward the customer. Prepare analysis and the documentation of supporting behaviors for the MSR to model. Accountable to MS management for the continuous improvement of MSR performance as based on the corporate customer service measures.
- Assess customer inquiry content and document any trends that require attention. Provide documentation to management of prevalent processing errors or inquiries that indicate a common training need or system problem. Suggest operational, policy, or procedural modifications that might improve service to the customer. Work with unit staff to implement needed modifications.
- Maintains thorough knowledge of all benefit plans including those offered members outside NYC and provides updates to ensure accurate dissemination and education to membership.
- Perform other functions as necessary or as assigned by Management.
Skills: To perform the job satisfactorily, Member Services Supervisors must have:
- Strong human relations/interpersonal skills,
- Excellent oral and written communication skills,
- Proven leadership capabilities and the ability to motivate employees,
- Excellent judgment and decision making skills,
- The ability to follow up on problem resolution and delegated tasks,
- The flexibility to balance multiple functions and demands of the position,
- Strong coaching, counseling, and appraisal skills.
- Incumbent must possess superior ability to provide constructive support and promote positive morale.
- Incumbent must have demonstrated an ability to effectively diffuse and resolve difficult situations and behaviors through skilled conflict negotiation skills.
- Expert knowledge of corporate systems (membership and customer service), benefits offered and MS procedures.
Education and /or Experience: College graduate or equivalent, experience in Call Center and in the Health Insurance Industry preferred.
Ration Standard: 1 Supervisor / 7-15 MSRs.
