Sales Support Coordinator

4 months ago


Seattle, United States Cypress HCM Full time
Job DescriptionJob Description
Sales Support CoordinatorDescription:
  • The Growth and Operations team is an essential business partner for the Strategic Partnership & Affiliates organization and thrives on cross functional collaboration and making impactful contributions
  • We provide three critical services to the business: 1) Business Operations, 2) Outsourced Affiliate Services, and 3) Growth & Commercial Optiomisation. These functions work harmoniously to deliver commercial and operational excellence to our customers (internally and externally) and across every aspect of our business.
  • The Business Operations team efficiently and effectively manage thousands of cases a month and support a vast array of partners to be successful through the EG affiliate program. They achieve this by adopting a break/fix service model, to guarantee that they are responsive to any raised issue, but also ensure they have the means to pre-emptively identify and resolve incidents and risks for the business.
Responsibilities:
  • Manage a backlog of incoming operations tasks, prioritize tasks, and ensure timely completion.
  • Ensure delivery of all essential operational items for online partnerships such as coupons, partner onboarding & approvals, transaction queries, and more
  • Investigate root cause and impact for technical outages, escalate to engineering teams for resolution, and communicate update and result with stakeholders
  • Collaborate with business operation and account management team to maintain and implement global operational processes
  • Provide training and support to the team to ensure they are equipped to carry out their roles effectively.
  • Manage all aspects of partner onboarding, campaign setup and launch
  • Participate in projects and initiatives aimed at improving operational performance and enhancing customer satisfaction
  • Adapt to business and partnership needs
  • Develop and maintain strong relationships with partners, stakeholders, and other teams within the company
Basic Qualifications:
  • Advanced knowledge of Excel for data analysis and reporting.
  • 3-6 years of B2B marketing experience with a track record of delivering high-quality results.
  • A strong collaborator with a positive attitude and a bias for action, who can work effectively in a team environment.
  • A problem solver with strong interpersonal skills and the ability to interact with all levels of an organization.
  • Able to apply both technical knowledge and logic for troubleshooting.
  • Organized and detail-oriented with excellent time management skills.
  • Excellent analytical and prioritization skills, with a data-driven approach to decision-making.
  • Quality-focused mindset with a commitment to delivering outstanding work and exceeding expectations.
Compensation:
  • Up to $53.29 (W2/Non-Exempt)
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