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Assistant Manager
3 months ago
Employer: You are employed Mag Nutrition LLC. We are an independent franchisee of Smoothie King Franchises, Inc.
Location
8710 Krefeld Dr.
Charlotte, NC 28227
Reports to
General Manager, Area Manager and Director of Operations
Job Purpose
Contributes to Smoothie King’s success by leading his/her team to create and maintain an exceptional Guest experience while upholding brand standards as well as modeling and acting in accordance to Smoothie King core values. The Assistant Manager is involved in all areas of store operations which include:
Leading and developing of their team
Ensuring an exceptional Guest experience
Providing a high quality product
Maximizing sales performance
Driving profitability while maintaining a fun and welcoming atmosphere
Duties and Responsibilities
Action-Orientated
Reviews store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjusts accordingly
Drives implementation of company programs through action planning and inspiring team to meet operational standards
Initiates community outreach through marketing and special events
Uses operational tools such as Business Reviews, Cash Management, Checklists, and Inventory Management tools to achieve Operational Excellence
Building Effective Teams
Challenges the team to achieve results
Manages, actively by utilizing performance management tools to support organizational objectives provide feedback, set goals and utilize learning management system
Recognizes and reinforces individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition
Utilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where team feels valued and respected
Composure
Handles differences between Guests and Team Members without escalating the situation
Communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration
Is considered a confidant and/or resource in a tough situation
Has a high level of emotional intelligence and professional communication skills.
Drive For Results
Ensures team adhere to legal and operational compliance requirements
Adheres to all company food safety procedures while ensuring all Team Members are in compliance as well
Guest Focus
Encourages “Guest comes first attitude”
Trains and holds team accountable for delivering an exceptional Guest Experience
Solicits Guest feedback to understand Guest satisfaction
Hiring & Staffing
Delegates and communicates appropriate responsibilities and practices to team to ensure smooth flow of operations
Assists in hiring/training process
Integrity and Trust
Manages team with integrity, honesty, and knowledge that promote the culture, values and mission of Smoothie King
Fulfills cash handling, financial and inventory reporting responsibilities with honesty
Time Management
Sets priorities for Team and themselves each day
Relies on their team by delegating Daily Checklist tasks to Team Members on shift
Plans ahead for managerial activities/tasks that fall outside of a normal day’s task(s)
Shows up on time for work
Completes required checklists and paperwork with no outstanding items by due dates
Experience Requirements
Guest Service experience in a restaurant or retail environment
4 Years
Management/Supervision Experience
2 Year
Experience analyzing financial reports
1 Year
Essential Job Functions
Demonstrated experience building community relationships
Ability to communicate clearly and concisely both orally and written
Ability to manage store operations independently
Ability to manage effectively in a fast paced (high volume) environment
Ability to manage resources to ensure established service levels are maintained at all times
Exception Interpersonal Skills
Knowledge of guest service techniques
Knowledge of supervisory practices and procedures
Organization and planning skills
Strong problem solving skills
Team building skills
Strong leadership skills with the ability to coach and mentor others
Ability to plan and organize work load
Ability to handle confidential and sensitive information
Available to work flexible schedule including nights and weekends
Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products, and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as almonds), milk, soy, proteins, grains and spices without posing a direct threat to personal health and safety
Ability to follow procedures and willingness to comply with dress code requirements
Ability to keep the store clean and follow food safety regulations
Ability to operate a blender and POS cashier system
Ability to move boxes, weighing up to 55 lbs throughout the store
Ability to position self to bend, reach and scoop through assigned shifts
Ability to move product in refrigerator and freezer with temperatures ranging from 40 F to -10 F
