Service Advisor

2 months ago

Lake Ozark, United States BIG THUNDER MARINE Full time
Job DescriptionJob Description

We are looking for a people oriented individual to help share our love for all things water. You will be part of the foundation of growth for our company as we continue to expand our brand. The Service Advisor will help ensure our customers are serviced and back on the water to enjoy a lifetime of boating memories with friends and family.

We provide the ultimate boating experience for our clients, while establishing a winning culture for our employees. We are the largest dealership at the Lake of the Ozarks. We are poised to continue rapid growth, organically and through acquisitions. We are fast-paced, demanding excellence from within so we may provide lasting on water memories for boaters everywhere.

Our growth mindset also extends to our workforce, providing paid opportunities to learn and develop. We place no limits on what is possible as we strive not just to be the biggest, but the best If you are ready to meet high standards while reaping the rewards of your hard work, come join our team today and be a part of something BIG. Big Thunder Marine.

Job Status: Full-Time

FLSA Status: Hourly, Non-Exempt

Salary: Pay commensurate with experience.

Essential Functions Statement(s)

  • Meet with current and prospective clients to learn their needs and identify products and/or services to fulfill that need. Create initial client accounts by collecting relevant information on the customer account agreement, remit agreements to the accounting department. Continuously verify and update client contact information to ensure accounts are always updated
  • Create preliminary service orders (SO) and estimates by costing materials, supplies, and labor; calculate client's payment, including deductibles. Contact clients and explain estimates and expected return of watercraft.
  • Verify warranty and service coverage by reviewing client records; explain provisions and exclusions to clients as needed
  • Schedule service while working to accommodate client need and timetable, arrange client drop off and/or towing and transportation for watercraft if applicable
  • Accurately prepare SO’s for technicians by describing symptoms, problems, and causes, as well as repairs and recommended services
  • Maintain watercraft records by recording problems and planned corrective action
  • Collect payments due on cash accounts at the time-of-service completion
  • Send finalized SO’s to Accounting Dept. immediately for billing and collections
  • Work closely with fellow Advisors and Service team to identify best practices. Communicate suggestions for improvement to management team
  • Continuously update skill set by participating in educational opportunities and read manufacturers' publications
  • Ensure client satisfaction upon delivery or release of watercraft. Arrange immediate service to rectify outstanding issues. Follow up with client to confirm timely repairs are made
  • Additional duties and responsibilities as assigned by Service Manager


Job Performance

  • Job Quality: Accuracy, thoroughness, competence. Demonstrates a quality standard that reflects the degree of excellence associated with Big Thunder Marine. Maintain databases and updating information as needed
  • Job Quantity: Productivity level, time management, ability to meet deadlines. The ability to produce an acceptable amount of work within the parameter of schedules and time limits.
  • Job Knowledge: Expertise and skill. Consistently maintains a high level of knowledge and/or technical skill for the position; can apply skills and knowledge to complete assignments and tasks with the utmost proficiency and competency.

Company Values

  • Teamwork: Continuously works in a selfless and collaborative manner with all staff. Communicates well and is accountable for actions.
  • Growth: Continuously strives to attain personal and professional growth through learning, development, and training opportunities. Shows initiative and is goal oriented.
  • Integrity: Consistently demonstrates honesty in words and actions. Is guided by strong moral principles and ethical behavior.
  • Fun: Always maintains a positive attitude. Is enjoyable to work with and understands the value of fun at work and for our customers. Is enthusiastic and conducts work in a manner that is customer oriented, understanding that ultimately, we sell fun through the goods and services we provide.

Skills & Abilities

Education: High School Diploma or GED is required, post-secondary education is desired

Experience: 2-4 years’ marine service writer, parts, or service technician experience preferred

Computer Skills: Must be proficient with Microsoft Office Suite and Google docs. Experience with DockMaster is valued.

Certifications & Licenses: Must possess, or have the ability to obtain, a Class E drivers and FL boater’s license


Work Environment

Typical office environment with moderate noise level when working indoors. Outdoor and marine environment may contain uneven and slippery surfaces. Noise level may increase substantially upon interaction with watercraft.

Big Thunder Marine has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

Big Thunder Marine is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Retirement plan
  • Vision insurance
  • Paid Time Off


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