Hotel Sales Coordinator

2 months ago


Sacramento, United States Wyndham Garden Sacramento Full time
Job DescriptionJob DescriptionBenefits:
  • Employee discounts

  • Answer telephone and respond to caller inquiries in a pleasant manner.

  • Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)

  • Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

  • Responsible for coordinating internally with the sales & management team.

  • Generating reports, preparing proposals, collections details , coordinating with clients & suppliers.

  • Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, ).

  • Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).

  • Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.

  • Assist sales team by managing schedules, filing important documents and communicating relevant information.

  • Arrange and co-ordinate meetings, events and any appointments.

  • Record, transcribe and distribute minutes of meetings.

  • Interaction with client in regards to leads, hotel needs and client travel.

  • Meets with clients under supervision to effectively and professionally convey details of the sale to the client.

  • Perform hotel site tours with potential clients.

  • Monitor, screen, respond to and distribute incoming communications.

  • Design, upload, extract and maintain customer databases.

  • Create and manage Company and Travel Agent profiles on the property management system.
  • File and retrieve documents and reference materials.

  • Utilizes efficient sales strategy for the maximization of hotel revenue.

  • Coordinates necessary arrangements with vendors relating to sales.

  • Establishes strong relationships with vendors to ensure maximization of hotel revenue.

  • Ensures all documents produced by the Sales Department (i.e. BEOs, contracts, rooming lists, proposals) are completed accurately and on time.

  • Respond to complaints from customers and give after-sales support when requested.

  • Ensure the adequacy of sales-related equipment or material are available at all times.

  • Other duties as assigned by management.

Prerequisites:


  • Speak with others using clear and professional language.

  • Prepare and review written documents accurately and completely.

  • Working knowledge of standard office administrative practices and procedures.

  • Excellent customer service skills.

  • Able to effectively communicate in English, in both written and oral forms.

  • Be friendly, customer centric, smile and able to work in a team environment.

Education:


Good computer skills; proficient in the use of Microsoft Office (Word, Excel, Powerpoint, Access)
Experience:


Two or more years of experience working in a hotel, clerical or sales. Previous experience working in a similar role.



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