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Service Advisor
3 months ago
Why Us? Dive into a culture where passion meets purpose. Don Johnson Motors isn't just a workplace—it's a community where you're valued and empowered. Our team’s excellence has earned us the 2018 Wisconsin Family Business of the Year and placed us among the top 100 "Best Dealerships to Work For," as recognized by Automotive News. We offer a dynamic environment that rewards your contributions with competitive pay, comprehensive benefits, and countless pathways to shape your future.
Unique Culture: As a fifth-generation family business, we're not just about cars; we're about connections. Our commitment to inclusivity, community engagement, and celebrating every team member's story is what makes us stand out. Plus, we run on the Entrepreneurial Operating System (EOS), ensuring clarity, alignment, and execution across all levels.
The Don Johnson Way: Discover the 30 Fundamentals that underpin our unique culture, known as "The Don Johnson Way," at www.donjohnsonmotors.com/the-don-johnson-way.html. Be part of a legacy where your contribution makes a difference
What You Gain:
- Flexibility & Balance: Embrace a family-oriented schedule with paid holidays and personal leave.
- Health & Wellness: Comprehensive health, vision, dental plans, and supplemental insurance.
- Growth & Learning: Get paid to learn with training and certification classes. Explore no-cost college degrees for you and your family.
- Rewards & Recognition: Enjoy fun and family vibes with monthly team lunches, automotive discounts, and preferred pricing with Verizon and AT&T.
- Career Advancement: Unlock your potential with growth opportunities and modern facilities.
- Transparent Leadership: Experience our open-door and open-book management.
- Financial Security: Benefit from direct deposit payroll, a company-funded 401K, and discounts on various services.
Join a team where you're more than an employee—you're family. Let's drive the future together.
Essential Duties and Responsibilities:
- Engage & Welcome: Offer a warm welcome to guests, swiftly gather vehicle details, and meticulously document any concerns.
- Maintenance Guidance: Dive into vehicle service histories, conduct initial inspections, and guide drivers on essential routine maintenance.
- Order Preparation: Craft clear repair orders with detailed work descriptions, including accurate time and cost estimates, awaiting client approval.
- Consultation: Discuss technician findings with guests, suggest necessary corrective measures, and manage additional repair orders as required.
- Repair Monitoring: Keep tabs on repair progress, promptly updating clients on any estimate or timeline adjustments, ensuring they're well-informed and onboard for any extra work.
- Order Review: Conduct thorough reviews of finalized repair orders, verifying all work is completed and additional tasks are authorized and documented.
- Client Satisfaction: Strive for and achieve 100% client satisfaction, ensuring every interaction and solution meets their expectations.
Your Drive. Our Direction. Let's Succeed Together.
Requirements:Experience and Education:
- Previous experience as a service advisor or in a similar role within the automotive industry.
- High school diploma or equivalent; additional certification in automotive service is a plus.
Technical Knowledge:
- Strong understanding of automotive maintenance and repair processes.
- Ability to explain technical information and vehicle issues to guests in an understandable manner.
Guest Service Skills:
- Excellent communication and interpersonal skills.
- Proven ability to deliver exceptional guest service and handle guest concerns effectively.
Sales Skills:
- Ability to upsell maintenance services and recommend additional repairs.
- Proven track record of meeting sales targets.
Organizational Skills:
- Strong time management and multitasking abilities.
- Capability to manage work orders, schedules, and service records accurately.
Problem-Solving:
- Ability to diagnose vehicle issues and provide appropriate solutions.
- Competence in handling difficult situations and resolving conflicts.
Technical Proficiency:
- Proficiency with dealership management software and service scheduling tools.
- Ability to use electronic diagnostic tools and service manuals.
Dependability:
- Reliable with a strong work ethic and attention to detail.
- Ability to work independently and as part of a team.
Flexibility:
- Willingness to work extended hours, including evenings and weekends, as needed.
- Adaptability to changing work environments and guest needs.
Professionalism:
- Presentable appearance and professional demeanor.
- Ethical conduct and integrity in all service interactions.
