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Office Supervisor

3 months ago

Sacramento, United States Pulmonary Medicine Associates Full time
Job DescriptionJob DescriptionDescription:

Pulmonary Medicine Associates (PMA) has been treating patients in the greater Sacramento area for over 50 years and is a unique and exciting place to work. With specialties that include critical care, infectious disease, palliative care, pulmonology, pediatric pulmonology, sleep medicine and travel medicine, we are a busy practice with over 70 providers and 3 outpatient clinic locations in the greater Sacramento area. PMA currently has an Office Supervisor position available to work at our Napa clinic. Please visit our website at www.pmamed.com to learn more.


Duties Include:

· Oversees outpatient clinic as assigned and helps with staff development.

· Evaluates operations staff performance and recommends merit increases, promotions, and disciplinary actions with the guidance of the Clinical Operations Manager.

· Assess team member needs for scope of role, development needs, succession planning and clinic outcomes: create and promote development plans accordingly.

· Lead regular team meetings, resolve conflict when needed, motivate employees and foster a culture of communication that promotes employee retention with the guidance of the Clinical Operations Manager.

· Work with MA and Clinical Operations Manager to ensure smooth running of the clinic.

· Maintain office supply inventory

· Assist inpatient providers with administrative documentation.

· Processes All Death Certificates for the Office

· Keep the schedules full at all times for the clinic

· Bronchoscopy scheduling and Authorizations

· Handle physician questions and concerns with their schedules

· Handling of Mail and Interoffice Correspondence

· Assisting with other projects and administrative tasks, as needed.

· Supervises fee, credit and collection procedures.

· Helps with training of new employees & training with new computer upgrades.

· Manages Drug Rep lunches to the calendar

· Manages coordination with Drug Samples for the physicians.

· Assists patients with check and check out process along with the MA.

· Reviews clinical inbox and updates as required.

· Answers phones and makes same day and future patient appointments in Athena according to clinician protocol.

· Monitors “missing tickets”, follows up with physician and drops claims per PMA protocol.

· Sends out patient summary letter via portal or mail.

· Performs related work as assigned.

Requirements:

· Knowledge, Skills and Abilities:

· Medical Assistant certification strongly preferred.

· Three years of related experience in a medical environment, including supervisory/lead experience, required.

· Knowledge of computer systems and applications.

· Skill in gathering, analyzing and interpreting information.

· Skill in written and verbal communication.

· Ability to exercise initiative, problem-solving, decision-making.

· Ability to establish priorities and coordinate work activities.

· Strong customer service skills and ability to establish and maintain effective working relationships with other employees, physicians, patients and the general public.

· Strong detail orientation and ability to examine documents for accuracy and completeness.

· Ability to maintain confidentiality of sensitive information.

Typical Physical Demands: Requires prolonged sitting, some bending, stooping and stretching. Requires being able to lift up to 50lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.

Typical Working Conditions: Medical Clinic Environment. Potential exposure to communicable diseases through contact with potentially infectious materials common to a clinic environment. May be exposed and OSHA guidelines to minimize exposure risk. Occasional evening or weekend work.