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Client Operations Specialist

3 months ago

Austin, United States Zengistics Full time
Job DescriptionJob Description

Zengistics…

has been disrupting the status quo of the traditional freight broker experience while quietly transforming the industry. We are a technology-enabled third-party logistics (3PL) brokerage run by passionate industry experts. Our strong financial backing and top-tier portfolio of customers are only a few of the reasons Zengistics is one of the fastest-growing companies in the industry. Utilizing our innovative transportation management software, we consistently deliver world-class service and peace of mind to our customers.

As a key player in the transformation and modernization of this trillion-dollar industry career opportunities at Zengistics are limitless


This is a fantastic opportunity to learn the basics of the transportation industry and kickstart your career in logistics. You will shadow and work alongside successful, tenured, sales representatives who know the job inside and out. You will also train and work directly with our Sales & Account Management team and watch how they handle every detail of moving our customer’s freight. Finally, you will get in on the action and interact with our carrier partners.

Specific responsibilities include but are not limited to:

  • Generating, cultivating, and maintaining relationships with carrier partners to grow relationships.
  • Partner with senior members of the operations team to quote rates to customers and confirm freight specifications.
  • Prospect and identify decision makers at target customer companies.
  • Unearth new sales opportunities and turn them into long-term partnerships.
  • Identify, mitigate, and resolve potential operational delays and obstacles.
  • Work accurately and effectively as part of the Zengistics team to make sure our customers and carrier partners are delighted with the experience of working with us
  • Place and receive calls with customer contacts, dispatchers, dock managers, shipping coordinators, and truck drivers.
  • Document communication to ensure transparent and efficient carrier operations.
  • Collect important paperwork from shippers and carriers.
  • Tracking and tracing shipments and deliveries of our customer’s freight.

Requirements

  • Entrepreneurial-minded and eager to take initiative.
  • Competitive, coachable, and self-motivated.
  • An organized professional with exceptional time management skills.
  • An excellent communicator with the ability to build powerful relationships.
  • Technology savvy and capable of using multiple software platforms simultaneously.
  • Able to communicate effectively via email and phone.
  • Preferably a college graduate with a BA/BS degree.
  • Commute to the office located in downtown Austin 4 days a week.

Benefits

  • Earn a competitive salary and commission package.
  • Outstanding Medical, Dental & Vision benefits.
  • Employer paid Life Insurance and LTD.
  • Flexible PTO.
  • Matching 401k program.
  • The opportunity to be a part of a driven, professional and committed team focused on success.

If all of this resonates with you and you’d like the opportunity to interview with Zengistics, don’t hesitate to apply today