See more Collapse

Mailroom Associate

1 month ago

Boston, United States SPS-North America Full time
Job DescriptionJob Description

Job Title: Mailroom Associate/Business Services Center Specialist

Reports To: The Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview:

The Mailroom Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving products and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:

  • Provides 5-star customer service to all employees (in all forms of communication).
  • Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
  • Manages outgoing mail/package transactions.
  • Performs duties associated with shipping and receiving of materials.
  • Notifies employees upon receipt of inbound deliveries.
  • Distributes mail/packages to company personnel.
  • Acts as point of contact for company personnel on mail/package inquiries.
  • Performs daily key ops of convenience multi-function devices (ensuring functionality, replenishing toner/paper).
  • Submit work orders for certain requests.
  • Service and replenish the barista, pantry, conference, kitchen, or meeting areas.
  • Will perform meeting room and conference room set ups.
  • May perform building occupant moves within assigned facilities.
  • Will perform light maintenance and cleaning duties as assigned.
  • Maintains the Business Service Center area in a neat and orderly fashion.
  • Monitors level of office supplies on the floor, and replenishes and orders accordingly.
  • Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
  • Performs duties of scanning and imaging documents and light copy/print reproduction services.
  • Proactively seeks out additional work during downtime.
  • Builds professional relationships with customers and other teams.
  • Maintains professionalism and composure when interacting with all employees.
  • Trains back-up and providing guidance on policies and procedures.
  • Determines what additional support is needed when handling sensitive inquiries.
  • Provides exceptional customer service to client.
  • Provides reception or concierge (front of office) coverage as needed.

Competencies:

  • Strong verbal and written communication skills.
  • Excellent customer service skills.
  • PC skills MS Office Suite experience.
  • Ability to handle multiple tasks simultaneously.
  • Good organizational skills.
  • Working knowledge of MFD (Multi-Functional Device) equipment.
  • Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
  • Possesses the ability to work independently and is capable of completing projects.
  • Ability to determine the correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

Qualifications and Education Requirements:

  • High School Diploma (or equivalent) required.
  • 2+ years prior work experience preferred. Preference in mail, shipping/receiving, warehouse, or hospitality.
  • Ability to work assigned work hours determined by manager.
  • Excellent organizational and time management skills.
  • Analytical abilities and aptitude in problem-solving.
  • Superb written and verbal communication skills.
  • Current knowledge or ability to learn computer-based systems required for functions of position.
  • Required to maintain an overall professional appearance and attitude.
  • Adhere to all policies and procedures required.

Physical Demands:

  • Approximately 50% of the time this position requires the below physical demands.
  • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
  • Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.).
  • Ability to lift or move 40 lbs. or greater frequently.
  • Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness.

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees
  • Full-Time Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Part-Time Benefit Offerings: 401k w/ matching, Entertainment Discounts, & Paid Time Off (if eligible).

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

To view our privacy policy, click on the link below:

SPS-North America Privacy Policy

We have other current jobs related to this field that you can find below

  • Mailroom & Facilities Associate

    3 weeks ago

    Boston, United States FENWAY HEALTH Full time

    Description: Under the supervision of the Facilities Manager, the Mailroom & Facilities Associate manages the mailroom and provides assistance in support of the maintenance, repair and operations for all sites of the health center. **1. Oversees & maintains mailroom services** - Sorts mail from post office - Sorts and delivers internal mail in a timely...

  • Mailroom & Facilities Associate

    2 weeks ago

    Boston, United States Fenway Health Full time

    Job DescriptionJob DescriptionDescription:Under the supervision of the Facilities Manager, the Mailroom & Facilities Associate manages the mailroom and provides assistance in support of the maintenance, repair and operations for all sites of the health center.1. Oversees & maintains mailroom servicesSorts mail from post officeSorts and delivers internal mail...

  • Mailroom & Facilities Associate

    4 weeks ago

    Boston, United States Fenway Health Full time

    Job DescriptionJob DescriptionDescription:Under the supervision of the Facilities Manager, the Mailroom & Facilities Associate manages the mailroom and provides assistance in support of the maintenance, repair and operations for all sites of the health center.1. Oversees & maintains mailroom servicesSorts mail from post officeSorts and delivers internal mail...

  • Client Service Associate

    4 weeks ago

    Boston, United States SPS North America, Inc Full time

    Come explore the Power of Possibility with a career at SPS! We have an excellent opportunity for an experienced Client Services Associate to come grow with our team in **Boston MA**! This full-time position is ideal for someone with 1+ years of relevant experience looking for a stable place to work, learn, and develop. We are a cross functional team...

  • Copy and Print Associate

    3 weeks ago

    Boston, United States SPS North America, Inc Full time

    Come explore the Power of Possibility with a career at SPS! We have an excellent opportunity for an experienced Client Services Associate to come grow with our team in **Boston MA**! This full-time position is ideal for someone with 1+ years of relevant experience looking for a stable place to work, learn, and develop. We are a cross functional team...

  • Jury Operations Supervisor

    3 weeks ago

    Boston, United States Off of the Jury Commissioner Full time

    **ALL APPLICANTS MUST APPLY DIRECTLY THROUGH THE TRIAL COURT EMPLOYMENT PAGE LINKED BELOW**: **IF YOU APPLY THROUGH THE APPLY ONLINE LINK ABOVE ON THIS MASS CAREERS PAGE YOU **WILL NOT BE CONSIDERED** FOR THIS POSITION.** **PLEASE USE THE FOLLOWING LINK TO APPLY (CUT AND PASTE INTO YOUR BROWSER IF THE EMBEDDED LINK DOES NOT WORK)**: **Departmental Mission...

  • Jury Operations Supervisor

    1 month ago

    Boston, United States Massachusetts court system Full time

    TRIAL COURT MISSION The Trial Court is committed to: * Fair, impartial, and timely administration of justice; * Protection of constitutional and statutory rights and liberties; * Equal access to justice for all in a safe and dignified environment strengthened by diversity, equity, and inclusion; * Excellence in the adjudication of cases and resolution of...

  • Jury Operations Supervisor

    4 weeks ago

    Boston, United States Massachusetts court system Full time

    TRIAL COURT MISSION The Trial Court is committed to: * Fair, impartial, and timely administration of justice; * Protection of constitutional and statutory rights and liberties; * Equal access to justice for all in a safe and dignified environment strengthened by diversity, equity, and inclusion; * Excellence in the adjudication of cases and resolution of...

  • Operations Assistant

    3 weeks ago

    Boston, United States Boston Public Health Commission Full time

    The mission of the Boston Public Health Commission (BPHC) is to protect, preserve, and promote the health and well-being of all Boston residents, particularly the most vulnerable. The BPHC envisions a thriving Boston where all residents live healthy, fulfilling lives free of racism, poverty, violence, and other systems of oppression. The BPHC sets an...

  • Client Service Associate

    2 weeks ago

    Boston, Massachusetts, United States SPS North America, Inc Full time

    Come explore the Power of Possibility with a career at SPS We have an excellent opportunity for an experienced Client Services Associate to come grow with our team in Boston MA This full-time position is ideal for someone with 1+ years of relevant experience looking for a stable place to work, learn, and develop. We are a cross functional team looking for...

  • PROGRAM COORDINATOR, AUX Office of Housing

    4 weeks ago

    Boston, United States Boston University Full time

    Provide general office, clerical, and onsite support for the mailroom and campus security operations within the Residential Safety department. Recruit, hire, schedule, and process payroll for student mailroom employees. Process payroll and assign open and overtime shifts, using established tools for full and part time security assistants. Process letter mail...

  • Office Services Manager

    3 weeks ago

    Boston, United States Canon Business Process Services Full time

    **We offer great, pay benefits and an opportunity to grow and cultivate a career path with a global company. Come join our team!** **Canon Business Process Services, Inc. **has an opening for a **Full-Time Float Pool Manager **who will be an essential part of our Boston support team. This role will manage our team of field service representatives. This...

  • Mail Service Associates in University Mail Center

    1 week ago

    Boston, United States IST Management Services Full time

    Overview: **The Opportunity**: This is a full-time role with IST Management Services, performing Mail Services related work at a local University in Boston. Hours will range from M-F 8:00 AM- 8:00 PM, and Saturdays 9:30 AM to 4:00 PM. Site location will be in the Boston, MA area. This is a great entry-level opportunity for individuals who are looking to...

  • Mailroom and Print Shop Specialist

    4 weeks ago

    Boston, United States Ricoh Americas Corporation Full time

    POSITION PROFILE Provides direct hands on support within a legal office environment setting. Performs various office support tasks which may include one or more of the following areas of responsibility: copy, production, and scanning, fax, mail and shipping, records support, direct floor support, hospitality assistance, conference room set up and scheduling,...

  • Client Services Associate

    2 weeks ago

    Boston, United States SPS North America Inc Full time

    Job Title: Client Services AssociateReports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.Job Overview:The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail,...

  • Mail Clerk

    2 weeks ago

    Boston, United States ASK Consulting Full time

    Job DescriptionJob Description"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment". Job Title: Mail ClerkDuration: 06 Months ContractLocation: Boston, MA, 02111Pay Scale: $20 - $22.78/hr.                  Job Description:  We are...

  • Administrative Assistant

    2 weeks ago

    Boston, United States ASK Consulting Full time

    Job DescriptionJob DescriptionJob Title: Administrative AssistantLocation: Boston, MA 02116Duration: 06 Months Contract  Pay Rate: $19.81/hr.   About Client:    The client is located in the Northeastern region of the United States. The State provides a full range of services including law, education, public libraries, transportation, and business...

  • Mail Clerk

    1 week ago

    Boston, United States ASK Consulting Full time

    Job DescriptionJob Description"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment". Job Title: Mail ClerkDuration: 06 Months ContractLocation: Boston, MA, 02111Pay Scale: $20 - $22.78/hr.                  Job Description:  We are...

  • Field Support Specialist

    3 weeks ago

    Boston, United States SPS Global Full time

    **Come explore the Power of Possibility with a career at SPS!** We have an excellent opportunity for an experienced **Field Support Representative** to come grow with our team in **Boston, MA**! This position is ideal for someone with 1+ years of relevant experience looking for a stable place to work, learn, and develop. We are a cross functional team...

  • Office Services Supervisor

    1 week ago

    Boston, United States SPS Global Full time

    **$1000 Bonus* Eligible!** Come explore the Power of Possibility with a career at SPS! We have an excellent opportunity for an experienced **Office Services Supervisor** to grow with our team in  Boston MA! This position is overseeing HOSPITALITY, PRINT, MAIL, RECEPTION and CONFERENCE ROOM MANAGEMENT. This full-time position is ideal for someone with 3+...