Customer Care Specialist

7 days ago


Los Angeles, United States Brand Chitects Full time
Job DescriptionJob DescriptionCustomer Care Specialist
* Speak with customer by phone, in person.& * Provide information about products and services& * Take and recorded orders& * Cancel accounts& * Receive and processed incoming phone calls from customer or client base& * Record details of customer transactions, interactions, inquiries, complaints, comments.& * Prioritize data entry daily to ensure customers' needs are met& * Ensure that appropriate changes are made to resolve customer concerns& * Effectively identified customer concerns over the phone& * Determine charges for services requested& * Collect deposits or payments& * Arrange for billing& * Refer unresolved customer grievances for further investigation& * Determine whether losses are covered by insurance& * Respond to customer inquiries& * Notify customers of claim investigation results, any planned adjustments.& * Resolve customer service or billing complaints by exchanging merchandise, refunding money, adjusting bills, offering credit.& * Compare disputed merchandise with original requisitions and information from invoices& * Prepare invoices for returned goods& * Assess validity of customer complaints& * Determine possible causes of customer complaints& * Communicate with a clear, distinct voice& * Maintain effective working relationships with customers, sales personnel, internal departments, stores.& * Strategically targeted customers for increased sales& * Provide sales support& * Maintain a positive and professional phone demeanor& * Performs office duties such as data entry, word processing, filing, copying.& * Identify areas for improvement
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