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Member Service Specialist- Contact Center

3 months ago


Albany, United States First New York Federal Credit Union Full time
Job DescriptionJob DescriptionDescription:

First New York Federal Credit Union is seeking a Member Service Specialist- Contact Center (MSS) position in our Contact Center located in Colonie, NY.

Previous financial branch experience in a credit union or bank is preferred. The MSS provides credit union services to members via telephone, internet, and mail.

This is a full-time position for an individual with outstanding customer service, writing and communication skills.

Requirements:
  • Account servicing.
  • Referring consumer and real estate loans to the Loan Sales team.
  • Cross-selling products/services to benefit the member’s needs.
  • Promoting e-banking and meeting Contact Center goals.

Job Type: Full-time

Salary: $18.25/ hour- $19.25/ hour

Work location: In person


Schedule:

Monday 8:30am- 6pm

Tuesday 8:30am- 6pm

Wednesday 8:30am- 6pm

Thursday OFF

Friday 8:30am- 6pm

Saturday 8:45am- 1:00pm

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance