Assistant Recreation Manager

4 weeks ago

Chatham, United States Chatham Bars Inn Full time
Job DescriptionJob Description

We invite you to join the high-energy team at Chatham Bars Inn, a Forbes Travel Guide Five Star Hotel on Cape Cod, Massachusetts with 25 oceanfront acres, 217 rooms and suites, five restaurants, boating, a private beach, full-service spa, 8-acre farm and endless recreation activities. Open year round, the Inn is a five-minute stroll from Chatham’s charming Main Street and within a short drive of all Cape Cod has to offer.

The Assistant Recreation Manager is responsible for but not limited to assisting the Recreation Manager with the overall coordination, administration, implementation and management of all resort recreation programs and activities. This is a full time year round position. 

Responsibilities:

  • Oversee staff of 20-30+ employees within the following areas: Children’s Programs, Activities Department & Tennis. Oversee & assist waterfront staff when requested & needed.
  • Play a hands-on role with Group Recreation programming & execution (teambuilding events, equipment rentals, client event proposals, etc.)
  • Assist in the oversight of all department financials including labor costs and controlling expenses
  • Assist with onboarding, training and supervising all Recreation staff members
  • Continually propose and develop new programs for all age groups (children, adult, seniors, families) to enhance the resort experience
  • Create & implement new programs
  • Develop guidelines and procedures for new events & activities
  • Communicate clearly with all essential departments when executing events
  • Attend meetings as requested by Recreation Manager
  • Uphold high standards for all recreation programs
  • Oversee Fire Pits (Setting Up & Clean Up)
  • Act as a positive role model, consistently adhering to Chatham Bars Inn values and mission statement
  • Analyze areas in need of improvement and propose alternatives or take immediate action
  • Purchase supplies in a timely manner, keeping within budget
  • Maintain inventory of all supplies needed for activities/events
  • Accurate record-keeping (purchase orders, activity attendance, etc.)
  • Train staff on the proper procedures for posting daily sales
  • Create and maintain a high level of energy and moral among staff
  • Produce and deliver weekly turndown sheets
  • Produce flyers, posters and any other marketing pieces to promote activities
  • Evaluate all activities and events
  • Resolve guest complaints, ensuring guest satisfaction
  • Maintain complete knowledge of and comply with all departmental policies, service commitments and standards
  • Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
  • Maintain positive relations and clear communication at all times, fostering teamwork & motivation
  • Be familiar with all hotel services/features and local attraction/activities to respond to guest inquiries accurately
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas
  • Enforce all company policies & standards
  • Report any damages or maintenance problems to the Supervisor
  • Turn over any lost and found items to Housekeeping
  • Assist other departments as necessary when requested by the Recreation Manager
  • Work overtime hours as requested by the Recreation Manager
  • Must have a valid driver’s license with a satisfactory record that meets company standards to be able to drive company vehicles

Requirements:

Essential:

 

  • Fluency in English, both verbal and non-verbal
  • One+ years management/supervisory experience
  • Two+ years’ experience coordinating, participating in and leading a wide range of activities or a related course of study (Recreation & Leisure Studies).
  • Excellent customer service skills; able to establish and maintain effective working relationships with guests and other employees
  • Excellent verbal & written communication skills
  • Ability and willingness to work evenings, weekends and holidays on a rotating schedule
  • Current certification in CPR & First Aid.
  • Perform job functions with attention to detail, speed and accuracy
  • Prioritize and organize
  • Follow directions thoroughly
  • Work cohesively with co-workers as part of a team
  • Be a clear thinker, remaining calm and resolving problems using good judgment
  • Maintain confidentiality of guest information and pertinent hotel data
  • Office & computer skills
  • Ability and willingness to work evenings, weekends and holidays as needed

 

Desirable:

  • Prior experience in training/orienting new staff
  • Prior experience in event implementation (Kids programs, Corporate Groups, etc.)
  • Experience with Micros, Open Activity, Opera

Proficiency in foreign

 

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