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Field Technician

4 months ago

High Point, United States Pella Windows and Doors of North Carolina and Southwest Full time
Job DescriptionJob DescriptionPella Windows and Doors of North Carolina is looking for a Field Technician to join our Triad team The Field Technician will diagnose product issues in the field, determine and perform the correct resolution, and communicate accordingly with customers and the internal service team. The Field Technician is responsible for providing quality service visits to customers to inspect, repair and/or adjust Pella windows and doors in the field. A Successful Field Technician candidate has the desire to learn and has a positive outlook to turn challenges into opportunities.

Why work for Pella Windows and Doors of North Carolina and Southwest Virginia?

  • Culture- We are a team-oriented company. We believe in our employees and strive in improving the lives of those we touch.
  • Benefits- Comprehensive benefit packages
  • Growth- We believe in our employees and encourage them to grow both personally and professionally. As a company, we invest in our employees.
  • Work-Life Balance- We take pride in our employees having a well work-life balance.
  • Our People- Here you will work side by side with very knowledgeable people in the industry and build relationships that last.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for repairs and adjustments, which may include such tasks as replacing glass or installing items such as window shades, blinds, muntin’s, and roll screens.
  • Problem-solving and diagnosing difficult issues in the field.
  • Generates and updates all required service-related documentation following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed.
  • Provides customers with helpful information on the care, operation, and maintenance of their Pella products.
  • Responsible for preparation and clean-up of the work area with careful attention to courtesy toward the homeowner's belongings and surroundings.
  • Maintains assigned Service vehicle and coordinates with Manager and Service Team as needed on vehicle maintenance requirements.
  • Must have a valid driver’s license and comply with the company Fleet Safety Policy.
  • A high degree of reliability, accountability, professionalism, and the ability to work independently with minimal supervision are critical attributes for this position.
  • Additional duties as specified by management.

QUALIFICATIONS:

  • Prior knowledge of residential construction, construction experience is a plus
  • Prior experience with using hand tools.
  • Must be able to work from ladders and scaffolding
  • A valid driver’s license and clean driving record are required.
  • Must be a team player and exhibit a strong desire to learn and promote self-growth.
  • Excellent verbal and written skills are required as well as customer service skills.
  • Time Management skills


EDUCATION/ EXPERIENCE:

  • 1-2 years of related education/ experience, particularly in building materials or construction
  • High School graduate required.
  • Computer experience preferred.

BENEFITS:

  • Competitive Compensation
  • 401K/ 401K matching- 50% up to 6% after 1 year of employment
  • Company Incentive Plan
  • Insurance (Medical, Dental, and Vision)- First of the month after 30 days of employment
  • 9 Paid Holidays
  • Vacation/ PTO
  • Life Insurance
  • Tuition Reimbursement
  • Company vehicle provided.
  • Tools provided.

Schedule:

  • Monday to Friday
  • No nights
  • No weekends
  • 8- 9-hour days