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General Manager

5 months ago

New York, United States Estiatorio Milos Full time
Job DescriptionJob Description

  • Works majority on the floor to ensure that all levels of service are aligned with Milos core values
  • Acts as a Milos Ambassador to our guests
  • Establishes our core values in all FOH teams to ensure the highest level of service
  • Establishes and oversees implementation of policies and standard operating procedures (SOP’s) as to improve the operational effectiveness of the restaurant
  • Consistently and routinely evaluates food, beverage, and other service offerings to ensure guest satisfaction, identifies areas of improvement and works to create plausible solutions
  • Works withing the community to setup events which align Milo core values
  • Works with Human Resources and Operations to align on recruitment and retention strategies, ensures training and orientation process is respected, safekeeping of new employee information
  • Works with internal Communications department to report any special events and develop necessary marketing-related materials based on knowledge of local demographic
  • Fosters an effective and efficient work environment, routinely meets with FOH and BOH staff to manage flow of service and ensure sufficient support
  • Ensures enforcement and compliance with health and safety protocols
  • Ensures restaurant meets projected pre-determined financial targets
  • Oversees floor management and overall guest experience from arrival through departure, checks in with guests during their stay
  • Keeps up to date with menu offerings and ingredients, updates menus as required and communicates these changes to all members of staff
  • Speaks clearly and persuasively in positive or negative situations and responds confidently and swiftly responds to guest inquiries