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Operations Supervisor

3 months ago

Milpitas, United States Lodging Dynamics Full time
Job DescriptionJob Description

Location: Element by Westin San Jose Milpitas

Element by Westin believes everyone deserves to be well - no matter who they are - where they come from, or how long they're away from home. That's why we offer seamless and intuitive wellness, built in from the start. Whether they're stopping by for a few days or settling in for a few weeks, time away from home shouldn't mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, and we are energized by helping them find their own space in Element. We help our guests live life away as they do at home, no matter how long they stay. If you're an active optimist who doesn't second guess connecting with like-minded guests and creating a balanced space for yourself and those around you, we invite you to explore career opportunities with Element.

The Opportunity:

We are currently looking for Hotel Operations Supervisor to join our team at Element San Jose Milpitas

Job Summary:

Supports the successful execution of all operations in the hotel operations departments (Front Desk and Food & Beverage) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals including optimal guest satisfaction.

Life as an Operations Supervisor:

  • Directly supervises the Front Desk and F&B department operations
  • Works closely with the Leadership Team.
  • Acts as a relief manager or supervisor when teams are on vacation.
  • Promote staff engagement and team work to provide optimum service so that guest needs are met in the Rooms, and Food & Beverage operations.
  • Within Food and Beverage operations Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness.
  • Complete scheduled inventories and stock and requisition necessary supplies.
  • Monitor dining rooms for seating availability, service, safety, and wellbeing of guests.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, thank guest with genuine appreciation.
  • Speak with others using clear and professional language, answer telephones using appropriate etiquette.
  • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for peers and associates.
  • Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.
  • Make decisions and act based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.
  • Authorize rebate/ allowances to resolve problems only after other alternative solutions have been offered.
  • Comply with attendance rules and be available to work on a regular basis.
  • Must dress consistently with professional clothing and shoes.
  • Perform any other job-related duties as assigned.

What we're looking for:

  • 2 years college degree or equivalent
  • Previous experience in a hotel strongly preferred
  • Minimum 1 years' experience in the guest services, hotel front desk, food and beverage, or related professional area
  • Open availability is required
  • Galaxy Lightspeed Property Management System preferred, but not required
  • Skills: Leadership, oral & written communication, customer service, and computer skills
  • Accounting knowledge
  • Attention to detail and organizational ability

What to expect in your first few months:

First, you will become familiarized with the property and your associates From there, we'll have you work within the hotel operations management team where your leadership will really shine As you continue to work in this role, you'll become a key contributor to the hotel's success

The perks working for us:

  • Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits
  • Paid time off for full AND part time associates
  • Travel discounts at hotel partners and franchises around the world
  • Participation in our Wellness program
  • Individual semi-monthly incentive programs to earn extra cash
  • Monthly team luncheon
  • On-demand pay opportunities for instant pay between paychecks
  • Leadership development program and growth opportunities

How to apply:

Join us Submit your application online

Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Lodging Dynamics Hospitality Group LLC participates in E-Verify, the federal program for electronic verification of employment eligibility.

About Lodging Dynamics:

Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.



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