Studio MANAGER

1 month ago

Minneapolis, United States Deka Lash MN - Knollwood Full time
Job DescriptionJob DescriptionDeka Lash, one of the fastest-growing brands in the beauty business and we are looking for world-class leaders to manage our studio. Are you such a leader? If so, bring your positive attitude and lash extension skills to us for a wonderful opportunity to grow with us.

This is a Full-Time position. Your time will be split between eyelash application and managerial duties. Although you will always be managing, we understand that you will also be applying lashes 60-80% of the time. Leading the staff will be a 100% commitment.

Job Responsibilities:

  • Provide eyelash extensions personally, in addition to leading staff and managing the studio
  • Leading by example by modeling all activities through self-involvement
  • Maintaining the morale of lash artists through positivity, motivation, and support
  • Ensure Deka Lash branding and culture through consistency and continuity in all actions
Client-focused Responsibilities (as a Lash Artist)

  • Provide astonishing lashes
  • Educate clients on how to properly care for their lashes
  • Upsell memberships, services, and products
  • Engage clients with world-class service, including check-in/out
Client-focused Responsibilities (as a Studio Manager)

  • Encourage the highest level of customer service staff-wide
  • Respond professionally and in a timely manner to client experiences (both positive and negative) in person, on the phone or via social media
Staff-focused Responsibilities

  • Coordinate and monitor the hiring and training of Deka Lash studio Lash
Artists

  • Phone screen and pre-interview; make interview/hiring recommendations
  • Manage, monitor and mentor Deka Lash studio Lash Artists for ongoing success and future growth * Schedule Monthly pack meetings to discuss goals, recognize staff, and review Monthly Refresher Sheets and Promotions
  • Schedule bi-weekly meetings with each lash artist
  • Create Action plans Create and manage staff schedules, including handling same-day staff call-outs
  • Responsible for 90-day and annual Lash Artist performance evaluations
  • Manage disciplinary actions involving Deka Lash studio staff, should they arise
  • Facilitate 1:1 bi weekly development meetings with the lash artists
  • Facilitate and develop monthly agenda based team meetings
Studio-focused Responsibilities

  • Exceed industry sanitation standards
  • Comply with and enforce Deka Lash Corporate policies, business practices, systems and processes
  • Supervise and reinforce studio-level processes and systems
  • Monitor and respond to studio email account
  • Monitor and respond to studio and staff reviews
  • Coordinate and lead local sales efforts (social media marketing, outreach, studio events)
  • Ensure all studio systems are followed such as proper open/close, delinquent account procedures, cash handling, bank deposits, and inventory management
  • Ensure the facility is clean, stocked, properly maintained and operationally sound
Required Qualifications:
- SALON MANAGER LICENCE is a must.
  • Positive, proactive, and a team player
  • Possess excellent leadership and management skills to create a positive, successful environment for staff and clients
  • Have a strong work ethic, integrity and professional demeanor
  • Ability to multi-task and manage client and staff concerns in a timely and appropriate manner
  • Ability to foster a TEAM environment
  • Goal driven
  • Must be available to work during extended studio hours (including nights and weekends)
  • Must be accessible when unforeseen issues arise outside of working schedule
  • Previous management experience in the beauty industry strongly recommended but not required
Job Benefits:

  • Awesome compensation for awesome work
  • Above industry-standard base pay per hour Commission on every service performed and every product sold High-potential gratuity income Participation in an all-studio bonus program
  • FREE lash services and discounts on products
  • Flexible, yet consistent, days and hours

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