Front Desk Associate

1 month ago


Fort Worth, United States Scenthound Fort Worth Saginaw, TX Full time
Job DescriptionJob DescriptionPerks and Benefits:


  • Full-time position
  • Direct career growth path to Management positions (Asst. Manager, Manager) and additional options
  • Competitive hourly base pay, plus tips; sales bonuses
  • Merit-based pay increases
  • Paid Vacation
  • Complimentary service membership
About the Position:
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:


  • Full-time availability (Saturday's required)
  • Familiarity with dogs
  • Sales experience and confidence (membership sales are highly valued)
  • Customer service experience (retail, restaurant)
  • Computer/ Technology proficiency
  • A passion for dogs and dog health & wellness
  • Reliable transportation
  • Willingness to work in a smoke-free environment
  • Willingness to learn other positions (cross-training)
Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for sales and customer service A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager

Tasks:


  • Drive membership sales through health and wellness education
  • Drive key performance indicators average ticket price and rebook ratio through memberships, service
  • add-ons, and retail sales
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Manage cash drawer responsible for daily cash handling
  • Manage customer expectations; Resolve customer concerns
  • Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable
  • Perform other tasks and duties as assigned by the Scenter Manager
Skills and Abilities:


  • Bilingual is a plus (Spanish preferred)
  • Confidence in selling services and products
  • Ability to connect with customers (both canine and human)
  • Ability to learn our products and services to educate the dog parents
  • Effective communication with team members and dog parents
  • Attention to detail
  • Time-management; Scheduling appointments efficiently
  • Accountability; Hold oneself and others to Scenthound standards



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