Front Desk Associate

1 week ago

Fort Worth, United States Scenthound Fort Worth Saginaw, TX Full time

Benefits: Bonus based on performance Opportunity for advancement Training & development Perks and Benefits: Full time position Direct career growth path to Management positions (Ass. Manager, Manager) and additional options Competitive hourly base pay, plus tips; sales bonuses Merit-based pay increases Paid Vacation Complimentary service membership About the Position: The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires: Full-time availability (Saturday's required) Sales experience and confidence (membership sales are highly valued) Customer service experience (retail, restaurant) Computer/ Technology proficiency A passion for dogs and dog health & wellness Familiarity with dogs and dog handling Reliable transportation Willingness to work in a smoke-free environment Willingness to learn other positions (cross-training) Who We Are Looking For: We are searching for a goal-oriented team member who has a passion for sales and customer service A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager Tasks: Drive membership sales through health and wellness education Drive key performance indicators average ticket price and rebook ratio through memberships, service add-ons, and retail sales Develop membership leads; Follow up with potential members Answer phone calls, schedule customer appointments, manage customer profiles and records Manage cash drawer responsible for daily cash handling Manage customer expectations; Resolve customer concerns; Retain memberships Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable Perform other tasks and duties as assigned by the Scenter Manager Skills and Abilities: Bilingual is a plus (Spanish preferred) Confidence in selling services and products Ability to connect with customers (both canine and human) and provide outstanding customer service Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services Effective communication with team members and dog parents (in person and on the phone) Independently solve problems using Scenthound values and culture as a guide Attention to detail Time-management; Scheduling appointments efficiently Accountability; hold oneself and others to Scenthound standards

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