Vice President of Operations
2 weeks ago
CCS Facility Services is one of the largest building service contractors in the United States, providing expert janitorial and facility engineering services to thousands of commercial businesses with a deep bench of experienced cleaning and engineering professionals. Guided by a Service Heart we are a company Built to Serve with a passion to exceed our customer’s expectations.
Position Summary:
CCS is looking to fill the Vice President of Operations position in our Phoenix, AZ, market. The VP of Operations will ensure that their assigned geographical market(s) meet and exceed the organization's standards in leadership, customer service, safety, quality, operational excellence, and financial performance. The successful candidate will leverage and implement tools & tactics directly influencing the achievement of above-plan performance. You are expected to set ambitious standards for yourself and your team. The Vice President of Operations is a transformational and motivational operations leader who runs the business with a Service Heart and embodies the organization's Built to Serve culture. This individual is tenacious at securing customer loyalty, forging long-term relationships, and driving operational excellence to exceed internal and external customer expectations.
Reporting Structure:
The Vice President of Operations reports to a Regional Vice President. The direct reporting structure comprises one or more Branch or General Managers.
Responsibilities:
- Responsible for leading, developing, and coaching assigned teams to high performance.
- Creates and monitors complex labor budgets, reduces expenses, and improves quality.
- Accountable for workforce planning with a key focus on coaching managers and ensuring effective people practices.
- Accountable for Talent Management including successful recruiting and onboarding of new employees, employee engagement, performance management, recognition, development, and coaching.
- Responsible for meeting overall operational and financial performance, primarily focusing on customer retention and increasing profitability.
- Ensure compliance with industry standards, regulatory requirements, and best practices.
- Ensure that all team members meet or exceed customer expectations in a 24/7 environment.
- Regularly personally engages with all customers at least quarterly to understand their needs, address concerns, and foster strong customer relations.
- Ensure compliance with all relevant labor regulations and industry standards.
- Collaborate and partner with the Director of Business Development to expand market presence.
- Bilingual (English, Spanish) required.
- Proven experience in a leadership role within facility management or related service industry.
- 5 plus years of service industry experience with demonstrated experience developing and leading high-performing teams to deliver exceptional results.
- Demonstrated experience in annual customer pricing negotiations, labor budget management, work planning, and recruiting.
- Influential and people-focused leader with experience in developing and delivering live training.
Benefits:
CCS Facility Services business foundation is our people. We recognize, invest and promote from within. Unified by our core values, you will discover a sense of community of amazing colleagues who are passionate and guided by a Service Heart to providing the best employee and customer experience.
A few added bonuses:
- Competitive salary and benefits package.
- Opportunities for professional development and advancement.
- Dynamic and collaborative work environment.
- Health and wellness programs.
- Be a part of a growing company’s success.
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