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Family Advisor
3 months ago
Caring.com - Family Advisor
The Family Advisor plays a crucial role in assisting families with finding suitable senior living options. Success in this telecommuting position relies on effective communication, empathy, and collaboration with partner communities. Key elements include providing informed and personalized support, fostering positive relationships with partners, staying knowledgeable about industry trends, and excelling in remote work skills. The Family Advisor's focus is on guiding families through a challenging process, addressing concerns, and ensuring a seamless, empathetic, and supportive experience.
The Company and Our Mission:
Caring.com is a leading online resource for seniors and their loved ones seeking information and access to senior living and care. We apply cutting-edge technology to our mission: to help as many seniors and their caregivers as possible through empathetic, expert guidance.
We take pride in helping the 45 million caregivers across the U.S. find help for their aging family members. Our offerings include a robust directory of providers, one-on-one support from our expert Family Advisors, helpful content, and authentic reviews from seniors and their families. We are an agile team that succeeds by marrying rigorous, data-driven thinking with real empathy for users and the quality of their experience.
Don't think that all this talk about aging keeps us from having a good time. We're a vibrant group of highly talented, results-oriented types who want to use our time and skills to make an impact — all while enjoying a fun, friendly and supportive work environment. We hope you'll consider joining us.
As a Family Advisor at Caring, you can expect:
Sales Process:
- Guide families through the search process, providing strong post-referral follow-up, emphasis on the value of partnering with Caring.
- Understand partner community offerings within our database, resident requirements, and the unique benefits of senior living options.
- Active listening and attention to verbal cues.
- Engage in effective probing and ask insightful questions to provide targeted solutions
Meeting Sales Performance Expectations:
- Maintain consistent performance metrics based on predefined benchmarks.
- Consistently meet and exceed sales quotas.
- Balance adding new volume to pipeline while converting existing pipeline
- Accurately manage the lead pipeline within the CRM.
Caring Brand Ambassador:
- Deliver mission-driven value to consumers and communities generating positive experiences
Ideal Family Advisors will have:
- Strong attention to detail and exceptional organizational skills.
- Comfortable following scripted communication on the phone.
- Thrives in a closely monitored and structured environment.
- Excellent communication skills, both verbal and written.
- Thrives in a team-oriented, collaborative environment.
- Previous experience meeting quotas in a metrics-driven environment, preferably via telephone sales.
- The ability to handle emotionally charged calls effectively.
- Able to consistently work a predetermined 40-hour/week schedule, including weekends and some holidays.
Required Skills and Competencies:
- 3+ years of documented sales success in a quota or metrics-driven environment, preferably to businesses or consumers.
- Problem-Solving Skills.
- Ability to deliver results in an independent telecommute environment.
- Experience with high call volume (100-150 calls per day) is preferred.
- Industry Knowledge and/or past history of senior care industry experience is preferred.
Computer Proficiency:
- MacOS proficiency is not required but is strongly encouraged.
- High computer literacy, including proficiency in Word and Excel, and ability to navigate a multi-monitor workstation with ease.
- Strong typing skills.
- Activity Expectations:
- Telecommute Position/Home Office Requirements:
- Full-time position with regular evenings and weekends required.
- Structured, pre-scheduled training attendance is mandatory.
- Advisors must have a designated home office space with privacy during working hours.
- A High-speed, hard-wired internet connection is required.
- Daily schedule management free from distractions and interruptions.
- Taking care of children or pets is not permissible during work hours.
What we can offer you:
- Competitive base wage and uncapped performance-based bonuses. (Not applicable to candidates outside the US)
- Commissions in first 3 months to average $10K+. (Not applicable to candidates outside the US)
- Competitive benefits package – Medical, Dental, Vision, HSA, Accident, and Pet insurance - as well as employer-provided Life, Disability, Employee Assistance Program, and Personal Financial Planning (Not applicable to candidates outside the US)
- 401(k) Employer Match (Not applicable to candidates outside the US)
- Opportunities for professional development and career growth.
- Supportive and inclusive workplace culture.
- 3.5 weeks of paid time off (PTO) accrued in your first year, with additional accrual based on tenure, plus additional paid time off for caregiving, volunteering, parental leave, sick leave, etc. (Not applicable to candidates outside the US)
- Paid training and all computer equipment needed for the position are provided. (Provision of computer equipment is not applicable to candidates outside the US)
- All marketing and new volume is managed by the company – no cold calling required.
If you are a detail-oriented individual seeking a challenging and rewarding role, we invite you to apply and contribute to maintaining the highest standards of compliance and performance at Caring.com.
Caring LLC is an Equal Opportunity Employer.
Diversity, Equality, and Inclusion at Caring.com
Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, gender, age, religion, sexual orientation, experience, and background. We find that this diversity and openness ensures that all our associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking, and cultivates leadership.
