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Service Department Manager

3 months ago

Boston, United States D.H. Pace Company, Inc. Full time
Job DescriptionJob Description

Pasek Security Company, a DH Pace Company, Inc., is seeking to hire a Service Manager in our Boston, MA office This individual will manage equipment, service, and installation technicians. This position will be very hands-on directly leading our commercial door service and installation business with a high degree of customer interfacing.

Position Overview

  • Will have department Budget and P&L responsibility with the expectation of effectively controlling labor and material costs
  • Manage and directly assist with employee/job scheduling/dispatching and provide assistance with technical/mechanical trouble-shooting/problem solving
  • Effectively communicate with customers, ensuring the highest quality service is always provided
  • Develop, train and hire technicians, office administrative personnel and interns/management trainees as necessary
  • Other duties as assigned

Qualifications:

  • Bachelor’s Degree highly preferred
  • Minimum two (2) years’ work experience; preferably with supervisory or managerial responsibilities with a commercial building products and materials company that fixes/repairs/installs equipment/products
  • Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude
  • Must possess a Valid Driver’s License and good driving record

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

Our benefit offerings include:

  • Medical, dental, and vision options: Available on the 1stday of the month following your start date
  • Paid time off plan: 13 days accrued annually during your 1styear; 16 days accrued during your 2nd year
  • Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
  • Floating Holidays: Up to 2 floating holidays per year
  • Competitive compensation: Including annual performance evaluations
  • 401k retirement plan: Including an employer match
  • Company paid: Life insurance, short-term disability, & long-term disability
  • and more

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.