Warehouse / Customer Service Associate

2 weeks ago


Daphne, United States Industrial Tooling and Supply Inc. Part time $16 - $17
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Tuition assistance
  • Vision insurance

We at Industrial Tooling & Supply, Inc. are seeking a warehouse associate that wants to be part of a team seeking potential growth within the organization. This position will also include some customer service duties.

Warehouse Responsibilities:
Maintain and operate a sit-down forklift.
Deliver products to customers using company vehicle.
Provide high level customer service when interacting with customers.
Move inventory and materials throughout the warehouse.
Process inventory for deliveries.
Sort, organize, and store inventory in proper locations.
Package items and label correctly.
Report damaged or missing inventory to supervisors.
Remove inventory from trucks for shipping and / or delivery.
Keep warehouse premises neat and clean.
Maintain logs and documentation for inventory processing and prepare documentation and inventory.

Customer Service Responsibilities:
Provide customers with information about products or services, taking orders, canceling accounts, or obtaining details of complaints.
Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
Process telephone and e-mail orders to complete customer transactions.
Identifies and prioritizes problems and issues related to service area.
Maintains close contact with customers to give updates on progress toward resolution of issues or service requests.
Ensures that appropriate changes were made to resolve customers problems.
Refer unresolved customer issues to designated departments for further investigation.
Process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork.
Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Build strong relationships with customers and promote our brand.
Provide product and service recommendations based on customer needs.
Understand and convey technical product information to customers.
Advise on company information and processes, as well as deals and promotions.
Complete tasks directed by branch manager as needed.



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