Assistant Service Manager- Solar

2 weeks ago

Sebastopol, United States Vital Energy Full time
Job DescriptionJob DescriptionSalary: $27-$32

ASSISTANT SERVICE MANAGER


We are seeking a self-motivated, detail oriented and highly organized Assistant Service Manager who thrives in a fast-paced, high volume, and service oriented work environment. 


You will be responsible for supporting and overseeing the generator, solar and battery service department operations including scheduling service and maintenance calls, managing a high volume of customer communications, monitoring systems for issues or alerts, materials and warranty management, estimates and invoicing, and overseeing reporting and documentation.


ROLES & RESPONSIBILITIES

  • Lead/Supervise the Service Department
  • Initiate and respond to a high volume of customer communications, issues and requests.
  • Schedule, confirm, and process service calls and repairs.
  • Work closely with Field Technicians throughout the day to ensure clear customer communications, timeliness, and accurate documentation and reporting.
  • Prep and process daily Service Reports and billing.
  • Submit, follow-up and process estimates and invoicing and answer customer inquiries. 
  • Maintain and order parts and inventory for service and maintenance department.
  • Track, receive and enter parts in our inventory system.
  • Submit and process warranty claims and RMA’s to manufacturers.
  • Monitor generator, solar, and battery remote monitoring systems for issues or alerts.
  • Manage all repairs and service for company fleet.


SKILLS & EXPERIENCE

  • Experience in a generator, solar, HVAC, or equipment service department a HUGE PLUS.
  • Understanding of construction process, tools, equipment and materials, very helpful.
  • Outstanding communication, customer service and problem solving skills. Professional and pleasant demeanor with technicians and customers.
  • Fast learner with good technical understanding and support skills. Able to explain, educate and walk customers through basic technical directions.
  • Strong problem-solving skills, able to proactively identify issues, and develop and execute solutions
  • Self-starter who is able to manage multiple tasks with minimal direction.
  • Team player with a “can do” attitude.
  • Highly organized with a strong attention to detail.
  • Strong organizational and administrative skills, with the ability to anticipate, improvise and adapt for optimal resolutions.
  • Excellent time management skills and ability to multi-task and prioritize work.
  • Strong computer and office system skills with proficiency in cloud based systems including Google Suite, CRM, DocuSign, Quickbooks Online, etc. 
  • Knowledge of construction safety guidelines and requirements, a plus.


COMPENSATION

  • Competitive wage, dependent on experience.  Benefits include PTO holidays and sick leave, mileage reimbursements, technology stipend, professional development assistance, employee discounts, and referral programs.
  • Provide all technology and equipment as needed, including company laptop, cell phone, etc.
  • Great opportunity for growth and advancement.  We believe in nurturing and promoting from within, whenever possible.
  • Friendly, down to earth and deeply collaborative work environment in our beautiful offices in central Sebastopol.
  • Full Time Position (8am-5pm).  


ABOUT US


We are a local and family owned, service provider since the 80's. We look forward to hearing from you

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