Front Desk Coordinator

2 weeks ago

Des Moines, United States Limitless Male Full time
Job DescriptionJob Description

JOB TITLE: Front Desk Coordinator - Medical Receptionist

LOCATION:  Des Moines, Iowa

WHY LIMITLESS MALE MEDICAL CLINIC:

Limitless Male is a fast-growing, unique, and team-oriented company that loves to take care of our employees AND our patients. If you are looking to be surrounded by excellence, to be inspired by your peers, to help make a difference, and laughing the whole time… then we need to talk We also pride ourselves in offering many benefits including health insurance, Limitless Male branded clothing, discounts, a great culture, and more This is a place you can come in and help men of all walks of life achieve their goals and simply be a better them.

ABOUT THE ORGANIZATION:

What is Limitless Male? We are a men’s health clinic where every day, we open the doors to invite men of all ages to change their lives and get back in the game by becoming better husbands, fathers, and co-workers. We do it through various avenues of testosterone replacement, peptides, wave therapies, and many other ancillary products to help men feel their best

HOW WE CHANGE LIVES: What to Expect at Limitless Male Medical Clinic 

SUMMARY:

The Front Desk Coordinator is the face of the clinic. The Front Desk Coordinator greets patients by their first name when they first walk into the clinic to provide a comfortable and welcoming experience during every visit. The focus of this role is to maximize clinic flow and efficiency through scheduling and effective communication. The Patient Coordinator quarterbacks the clinic by booking and generating leads, ensuring that the patients have all information needed, and schedule appropriately as to not overwhelm the staff or the patient during their visit. Enhancing the patient experience is key to this role.

NO NIGHTS - NO WEEKENDS

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Contact all new leads to schedule their first appointment. Create the new patient in CRM and EMR system. Supply the patient with all information needed for their first appointment
    • If the patient is using insurance the PRC is responsible for scheduling initial appointments within the timeframe directed by the insurance carrier
    • Call all new patients the day prior to their first appointment to confirm time
  • Greet patients by first name and accurately check them in for their appointment
    • For any new patients, help them with navigating the iPad and scan their insurance paperwork and driver’s license into the Electronic Medical Records System
  • Must understand all appointment types and ensure that each patient is accurately scheduled to each           
    • Check schedule daily for the following day to verify accuracy of all visit types
  • Ensure that patients are roomed in a timely manner. This may require communicating the arrival of the patient to the other clinic staff to assist in rooming the patient to reduce their wait time.
    • If properly trained and working in a smaller volume clinic or a clinic with multiple Patient Relationship Coordinators, a Patient Relationship Coordinator may also assist in rooming patients and recording their weight and blood pressure
  • As patients conclude their visit schedule their next visit or confirm the date and time of an existing appointment
  • Answer phone calls and assist with information within scope or take a message to deliver to appropriate staff for follow-up
    • Create tasks for the Patient Experience Manager to call patients back or refill medications
  • When medication arrives, the scripts need to be recorded as a telephone encounter in the EMR system
    • If in a smaller clinic or properly trained a PRC may put the medications in the lab and organize for efficiency
  • Check unpaid invoices each day. Send a call / text / email to patient if they owe a balance and continue follow-up until the balance is paid. Apply billing alerts to the patient profile in the EMR to resolve this balance before beginning their next appointment
  • Fluent in the CRM system to write up invoices, take payments, input new forms of payment, and update subscriptions
    • Must send cash flow to Lead PRC at the end of each week using CRM Analytics
  • Responsible for ensuring the maintenance, security, and confidentiality of all patient information, records, and data.
  • Must be a professional who drives a positive culture and a patient first mentality as well as champions the Limitless brand.

OTHER DUTIES AND RESPONSIBILITIES:

  • Maintain inventory counts of supplements and other office supplies. Stock the front beverage station and communicate to the clinic supervisor any supply needs
  • Must maintain knowledge of LMMC products and services provided (TRT, Supplements, Peptides, and ED treatments)
  • Must have understanding of the daily workflow of the entire clinic and understand how each role influences the other throughout each visit. Effective communication skills between the PRC, PEM, and Clinical Staff are a must.
  • Preparing the rooms at the beginning of each day to ensure that TV’s and blood pressure machines are on. May assist clinical staff with other tasks to ensure that rooms are cleaned, stocked, and ready for the day
  • Assist the Patient Experience Manager in the follow up process of patients that have missed appointments or have not been in within an acceptable amount of time
  • Performs other related duties as assigned.

QUALIFICATIONS:

  • Computer skills required: CRM; EMR; Quest; Inventory Software; Microsoft Office Suite.
  • Exceptional people skills and communication skills
  • Detail oriented
  • Works well in a fast paced always changing environment
  • Multi-tasking skills required

BENEFITS:

At Limitless Male Medical, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer:

  • Competitive salaries and benefits
  • Opportunities for growth and development
  • PTO accrual
  • Health, Vision, and Dental Available with HSA & FSA options
  • Employee appreciation and recognition
  • 401K option
  • Limitless male clothing discounts
  • Company paid LTD & employee life insurance
  • Employee discounts on treatments, supplements and products 

Powered by JazzHR

wAA5sf62dQ

  • Front Desk Coordinator

    6 days ago

    Des Moines, United States Limitless Male Full time

    Job DescriptionJob DescriptionJOB TITLE: Front Desk Coordinator - Medical ReceptionistLOCATION:  Des Moines, IowaWHY LIMITLESS MALE MEDICAL CLINIC:Limitless Male is a fast-growing, unique, and team-oriented company that loves to take care of our employees AND our patients. If you are looking to be surrounded by excellence, to be inspired by your peers, to...

  • Front Desk Receptionist

    5 days ago

    Des Moines, United States Iowa Orthopaedic Center PC Full time

    Job Type Full-time Description Iowa Orthopedic Center is seeking a Patient Experience Specialist to join our team. Our Patient Experience Specialist explores a variety of tasks for ease of check-in and check-out experiences and ensures the front office space is welcoming to onsite guests. Our front desk team filters communication throughout the entire clinic...

  • Front Desk Receptionist

    5 days ago

    Des Moines, United States Infosys Full time

    Receptionist - Infosys McCamish - Des Moines, IA The Receptionist role is an integral member of the team. In this role, you will be responsible for greeting walk-in guests, checking and confirming their identification, and ensure that they are escorted by the authorized employees. You will maintain reception logs, generate guest passes for visitors and new...

  • Front Desk Supervisor

    5 days ago

    Des Moines, United States Spare Time Entertainment Full time

    ** Front Desk Supervisor - Des Moines** **Job Category****:** Guest Services **Requisition Number****:** FRONT001579 Showing 1 location **Job Details** **Description** * Work collaboratively with the Front Desk Attendants to maintain the front of the house as a friendly, guest-oriented location for leisure and recreation. * Ensure that staff maintains a...

  • Front Desk Agent

    3 days ago

    West Des Moines, United States Arbor Lodging Management Full time

    ** Front Desk Agent** **Job Category****:** Front Desk **Requisition Number****:** FRONT01531 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton,...

  • Front Desk Associate

    4 days ago

    West Des Moines, United States Genesis Health Clubs Full time

    Job DescriptionJob DescriptionThis position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.Duties and Responsibilities:Executes procedures as outlined by front desk manualAnswer phones, take messages and transfer callsKnowledgeable of...

  • Front Desk Associate Closers

    4 days ago

    West Des Moines, United States Genesis Health Clubs Full time

    This position will be responsible for the day-to-day operations of the Front Desk including closing the club, the processing of guest check ins, member retention and maintaining quality customer service. Duties and Responsibilities: Executes procedures as outlined by front desk manual Answer phones, take messages and transfer calls Knowledgeable of Clubs...

  • Front Desk Associate- Closers

    3 days ago

    West Des Moines, United States Genesis Health Clubs Full time

    Job DescriptionJob DescriptionThis position will be responsible for the day-to-day operations of the Front Desk including closing the club, the processing of guest check ins, member retention and maintaining quality customer service.Duties and Responsibilities:Executes procedures as outlined by front desk manualAnswer phones, take messages and transfer...

  • Front Desk Agent at Hop-A-Lot Iowa

    1 month ago

    Des Moines, United States Hop-A-Lot Iowa Full time

    Job DescriptionJob DescriptionHop A Lot Indoors in Des Moines, IA is looking for front desk attendants to join our team! We are located on 1600 Valley West Dr, West Des Moines (Right Next to GOODWILL). Our ideal candidate is good with children, positive/fun personality when dealing with customers and young children, self-driven, ambitious, and...

  • Front Desk Agent at Hop-A-Lot Iowa

    1 month ago

    Des Moines, United States Hop-A-Lot Iowa Full time

    Job DescriptionJob DescriptionHop A Lot Indoors in Des Moines, IA is looking for front desk attendants to join our team! We are located on 1600 Valley West Dr, West Des Moines (Right Next to GOODWILL). Our ideal candidate is good with children, positive/fun personality when dealing with customers and young children, self-driven, ambitious, and...

  • Service Desk Coordinator

    3 weeks ago

    Des Moines, United States Paul Mitchell Schools Full time

    Paul Mitchell The School St. Louis is seeking a qualified Service Desk Coordinator. Do you have a gift for excellent customer service and thrive in an upbeat environment? As a part time or full time Service Desk Coordinator at Paul Mitchell The School St. Louis, you will have the opportunity to share your expertise and experience in accommodating our guests,...

  • Front Desk Registration

    1 day ago

    West Des Moines, United States DMOS Orthopedic Centers Full time

    ** Front Desk Registration** **Job Category****:** Revenue Cycle Department **Requisition Number****:** FRONT001245 Showing 1 location **Job Details** **Description** With over 60 years of experience, our dedicated team has been committed to providing patients with the most comprehensive orthopaedic care available in central Iowa. As a surgeon owned, leading...

  • Front Office Supervisor

    1 week ago

    Des Moines, United States Holiday Inn Express & Suites Des Moines Downtown Full time

    Job DescriptionJob DescriptionThe Front Office Supervisor for the overall operation of the Front Desk and the seemingly effortless movement of guests through the hotel. This includes the role of resident expert on all required brand standards related to check-in and checkout procedures and the general operations of hotel facilities. Acting as an agent...

  • Front Office Supervisor

    1 week ago

    Des Moines, United States Sherman Associates Full time

    Job Description The Front Office Supervisor for the overall operation of the Front Desk and the seemingly effortless movement of guests through the hotel. This includes the role of resident expert on all required brand standards related to check-in and checkout procedures and the general operations of hotel facilities. Acting as an agent themselves they lead...

  • Hotel Front Desk Agent

    3 weeks ago

    Des Moines, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Hotel, Agent, Front Desk, Guest Service, Hospitality, Processing

  • Front Desk Agent

    4 weeks ago

    West Des Moines, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...

  • Front Desk Receptionist

    2 days ago

    Des Plaines, United States White Pearl Med Spa Full time

    White Pearl Med Spa is looking for an energetic individual with a bubbly personality. Someone who is a team player, focused, organized, and detail oriented. Must be good at multi-tasking and sales. **Job Type**: Part-time Pay: $19.00 - $20.00 per hour **Benefits**: - Employee discount Schedule: - 4 hour shift - 8 hour shift - Day shift - Weekends as...

  • Front Desk Supervisor

    5 days ago

    Des Plaines, United States Maverick Hotels & Restaurants and United Professional Staffing Full time

    Job Description Job Description Position Purpose: The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and...

  • Front Desk Agent

    3 weeks ago

    West Des Moines, United States Residence Inn West Des Moines Full time

    Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...

  • Front Desk Agent

    4 weeks ago

    West Des Moines, United States Highgate Hotels Full time

    HourlyHighgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides...