Front Office Supervisor

3 weeks ago

Des Moines, United States Holiday Inn Express & Suites Des Moines Downtown Full time
Job DescriptionJob Description

The Front Office Supervisor for the overall operation of the Front Desk and the seemingly effortless movement of guests through the hotel. This includes the role of resident expert on all required brand standards related to check-in and checkout procedures and the general operations of hotel facilities. Acting as an agent themselves they lead by example and provide support and coaching to the Talent.

Schedule: We are currently seeking full-time availability to include both weekdays and weekends.

ESSENTIAL FUNCTIONS

  • Ensures all guests are welcomed and served in an efficient and courteous manner executing all brand standards during the process
  • Assures required Front Desk supplies are readily available to best serve the guest
  • Acts as the first management line of contact for all guest complaints or issues
  • Ensures all Front Office quality standards are complied with and that policies and procedures are consistently applied
  • Assures all financial transactions are completed properly and within the established guidelines of the property
  • Responsible for the preparation, upkeep and management of sales throughout the day and at night
  • Coordinates hotel operations with other departments in order to facilitate increased levels of communication and guest satisfaction
  • "Owning" the desk and desk operations they strive to exceed guest expectations at every opportunity
  • Acts as Manager on Duty and supervises operations
  • Completes other duties as assigned


Minimum Requirements

  • 1-2 years of experience in hospitality related environment, with at least 1 years of supervisory experience
  • High School or equivalent education required
  • Ability to communicate effectively and follow directions in a multi-lingual environment
  • Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required
  • Extensive knowledge of the hotel, services, and facilities
  • A passion for the mission, vision, and values of Sherman Associates
  • Schedule may vary due to the specific needs of the hotel


Benefits:

Benefits

Sherman Associates strives to lead the market in the benefits we offer. The benefits that set us apart for our part-time team members include:

  • Fully paid short term disability
  • Fully paid life insurance
  • Fully paid employee assistance program
  • Fully vested 401k company match program
  • 9 Paid holidays
  • Starbucks and Hotel discounts
  • Charitable giving strategy with corporate match

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com

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