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Catering Team Lead

2 months ago

Gainesville, United States iServ, LLC Full time
Job DescriptionJob DescriptionSonny's BBQ Catering Team Lead

iServ LLC, is a multi-brand, growth-focused business, employer, and community partner of choice by honoring God and people. As an established and growing restaurant group, we are looking to add talented and dedicated restaurant team members. We truly have a passion for taking care of our people and believe in investing in our teams and giving them the tools to run a successful business. iServ is a franchisee of Sonny’s BBQ, and operators of Symmetry Coffee Co & Giovanni’s Italian Restaurant & Pizzeria. Our mission is to faithfully serve each other, guests, stakeholders, and communities with everything entrusted to us.

At our Sonny’s BBQ brand, we still live by the principles that the brand was founded on in 1968. Being passionate about BBQ and respecting time-honored traditions. It’s constantly perfecting our craft and bringing that expertise to the table with every meal. It’s putting others first and making sure when people come here, they feel right at home.

Compensation: Catering Team Lead compensation starts at $17.00/hour.

Benefits:

Competitive Pay + Bonuses ~ Flexible Schedule ~ No Late Nights ~ Off Select Holidays ~ Meal Discounts ~ Health Benefits ~ PTO Eligibility ~ 401K w/ Match ~ Learning & Development Opportunities ~ Cross Brand Growth Opportunities ~ Community Service Opportunities ~ Multiple Levels of Care (EAP, Team Chaplains, iServ Cares)

Responsibilities (include, but are not limited to):

  • Attends and serves at events as needed.
  • Assists in coordinating large events.
  • Provides leadership, direction, and support for fellow Team Members.
  • Oversees delivery of catering orders to the appropriate locations and at the requested times.
  • Ensures food quality, appearance, temperature (hot/cold), etc. is to system standards.
  • Ensures catering orders are assembled correctly and all necessary paper products, side items, utensils, meats, drinks, etc. are included.
  • Oversees other Team Members on catering events to ensure appropriate appearance and attitude.
  • Oversees the set-up of equipment, food, drinks, banners, etc. at all off-site events. Assigns necessary set-up tasks to other Team Members.
  • Communicates directly with the guest at the event to fulfill any other requests or needs.
  • Performs other duties as assigned by Catering Manager/Director.
  • Canvasses market and promotes sales growth.
  • Generates Cold/Warm Leads through research and company databases.
  • Manages database and inputs business contacts and business cards.
  • Handles region callbacks for complete catering orders (twice weekly).

Required Qualifications:

  • Must have an outgoing personality.
  • Ability to ensure guest satisfaction and Sonny’s Signature Hospitality.
  • Must have a passion for people.
  • Ability to understand and execute all Sonny’s systems, philosophies, policies, and procedures.
  • Must have a thorough knowledge of Sonny’s products and services.
  • Ability to manage others and solve problems.
  • Ability to prioritize time and tasks.
  • Must be detail oriented, goal oriented, energetic, and a self-starter who is organized and can multi-task.
  • Must have a sense of urgency.
  • Must be punctual and complete projects in a timely manner.
  • Must exemplify a high level of professionalism.
  • Must be able to communicate effectively.
  • Must demonstrate accuracy and thoroughness and monitors own work and others’ work to ensure quality.
  • Ability to work independently.
  • Ability to read and interpret written information.
  • Ability to carry on concept vision and participate in team activities.
  • Flexibility to workdays, nights and weekend events, as well as supporting the store with catering events on short notice.
  • Proficient in Outlook, Word, Excel, Adobe, and PowerPoint, as well as the company email and intranet system.
  • Ability to utilize the register (POS) system.
  • Must have and maintain reliable transportation, a valid driver’s license, a good driving record, and 100/300 insurance coverage.
  • Must maintain ServSafe Food Safety certification.
  • Ability to attend and successfully complete any ongoing training or certification programs required by the company, federally, or by the state as it relates to this position.

Desired Qualifications:

  • 1-2 year(s) experience in the restaurant industry/catering experience preferred.
  • 1-2 year(s) experience in sales preferred.
  • Experience with Microsoft Office programs.
  • Excellent guest service skills.
  • Excellent follow-up skills.
  • Basic mathematical skills.
  • Basic reading and writing skills.
  • Excellent communication skills.

Physical Demands & Work Environment:

The physical demands described here are representative of those that must be met by any Catering Lead to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Catering Leads are regularly required to stand for prolonged periods of time, handle products and tools, paperwork and equipment, and communicate effectively with guests and other Team Members. The job requires continuously bending, reaching, crouching, touching, feeling, tasting, talking, listening, hearing, wiping, smelling, and inhaling smoke from a wood-burning cooker. Sonny’s is a fast-paced environment and requires constant human interaction and movement.

Catering Leads regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 75 pounds.

While performing the duties of this job, Catering Leads regularly work with or near moving mechanical parts. Catering Leads may be exposed to wet and/or humid conditions and are required to work with cleaning chemicals. Frequent washing of the hands is required. Catering Leads may be exposed to temperatures between 0&degree;F and 100&degree;F.

If you've got a passion for BBQ and a hunger for success, apply to work at one of our many locations today