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Customer Service Representative

4 months ago

Roseburg, United States Douglas Fast Net Full time
Job DescriptionJob DescriptionSalary: Starting at $20.27

POSITION PURPOSE: Provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the organization to ensure customer and business needs are met.


ESSENTIAL FUNCTIONS:


  • Greet customers as they enter the lobby area.
  • Answer multiline phone system with professional voice.
  • Process new customer orders using established policies and procedures, which includes researching available products and up-selling products and services.
  • Utilize sales techniques to effectively position products and services.
  • Process service orders, trouble tickets and general orders in SIS system.
  • Process payments and respond to occasional billing questions, ensuring cash drawer balances daily.
  • Maintain work queue ensuring customers and tasks are responded to timely.
  • Trouble-shoot simple technical issues with customers.
  • Assist Sales Director with advertisement campaigns.
  • Work on special projects as assigned.
  • This job description covers the most crucial key and supplemental duties performed in the position, but does not include other occasional work, which may be similar, related to, or a logical assignment for the position. Other projects will be assigned as need.


QUALIFICATIONS:


  • Must be proficient in a variety of Microsoft Office applications.
  • Must be able to effectively communicate with a variety of customers verbally as well as written forms.
  • Must be able to thrive in a busy, multifaceted office environment.
  • Must be detail-oriented.
  • Must maintain a high level of professionalism when dealing with all customers, internal departments, and vendors.
  • Ability to communicate effectively, both orally and in writing.
  • DFN is a drug free workplace, all employees are required to successfully complete a pre-employment drug screening.