HSE Services Representative

2 weeks ago


Phoenix, United States Axius Tek Full time
Job DescriptionJob DescriptionPosition: HSE Services Representative 1535 W. Jefferson Street, Phoenix, AZ, 85007Contact : 2+ Months

Payrate: $18.80/Hr on W2

Position descriprion: Skills RequiredThis is a full-time in-office position and requires candidate to be in-office Monday through Friday, from 8AM through 4:30PM, except State holidays. Computer: High-level of PC proficiency and familiarity with a call center environment, including the Microsoft Office suite (Outlook, Excel/Word/PPT, Teams, etc.); multi-monitors Customer Service: Knowledge of customer service principles and practices, proper phone and email etiquette, knowledge to identify and escalate situations requiring management attention, knowledge to advise constituent of resolution and/or appropriate action(s), thorough understanding of issue triage and documentation, thorough understanding of level 1 support and escalation procedures. Communication: Excellent business-professional verbal, interpersonal, and written communication skills, including active listening. Office skills: Proper organizing and multitasking, efficient communication with high-level individuals, attention to detail in verbal and written work, effective listening skills, knowledge of customer service confidentiality, data entry and records maintenance. Other: Ability to follow documented and measured procedures, to adapt to changing priorities, to organize and utilize time well, to prioritize and manage multiple assignments, to work independently and as part of an effective team, and to support event planning preparationSkills PreferredPhone: CISCO Finesse and CISCO Jabber multi-line experience. Language: Bi-lingual Spanish/English speaker preferred.Experience RequiredMinimum understanding of adult education and high school equivalency programs.Education RequiredHigh school, HSE diploma, or equivalent, or higher.

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