Current jobs related to Hotel Front Desk Agent - Reeds Spring - Best Western Branson Inn and Conference Center

  • Hotel Front Desk Agent

    4 months ago

    Reeds Spring, United States Best Western Branson Inn and Conference Center Full time

    Job DescriptionJob DescriptionJob descriptionDescriptionEssential Purpose: To be responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel servicesEssential...

  • Hotel Front Desk Representative

    7 days ago

    Reeds Spring, Missouri, United States Best Western Branson Inn and Conference Center Full time

    Hotel Front Desk Agent Job DescriptionJob Summary:We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Best Western Branson Inn and Conference Center. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out...

  • Hotel Front Desk Representative

    2 weeks ago

    Reeds Spring, Missouri, United States Best Western Branson Inn and Conference Center Full time

    Hotel Front Desk Agent Job DescriptionJob Summary:We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Best Western Branson Inn and Conference Center. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out...

  • Hotel Front Desk Representative

    5 days ago

    Reeds Spring, Missouri, United States Best Western Branson Inn and Conference Center Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Best Western Branson Inn and Conference Center. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of...

  • Hotel Front Desk Attendant

    4 months ago

    Spring Lake, United States Comfort Inn Pinehurst Full time

    Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...

  • Front Desk Lodging Agent-Overmountain Lodge Hotel and Conference Center

    4 weeks ago

    Mill Spring, United States Tryon Equestrian Properties LLC Full time

    Overmountain Lodge Hotel and Conference Center ****Opening Early Fall****Front Desk Lodging AgentDescription Guest Service Agents are responsible for providing an exceptional welcome and departure experience to each guest. Agents also serve as resort representatives throughout the guests' stay. Guest Service Agents are also responsible for settling guest...

  • Front Desk Lodging Agent-Overmountain Lodge Hotel and Conference Center

    4 weeks ago

    Mill Spring, United States Tryon Equestrian Properties LLC Full time

    Overmountain Lodge Hotel and Conference Center ****Opening Early Fall****Front Desk Lodging AgentDescription Guest Service Agents are responsible for providing an exceptional welcome and departure experience to each guest. Agents also serve as resort representatives throughout the guests' stay. Guest Service Agents are also responsible for settling guest...

  • Front Desk Lodging Agent-Overmountain Lodge Hotel and Conference Center

    2 weeks ago

    Mill Spring, United States Tryon Equestrian Properties LLC Full time

    Overmountain Lodge Hotel and Conference Center ****Opening Early Fall****Front Desk Lodging AgentDescription Guest Service Agents are responsible for providing an exceptional welcome and departure experience to each guest. Agents also serve as resort representatives throughout the guests' stay. Guest Service Agents are also responsible for settling guest...

  • Front Desk Lodging Agent-Overmountain Lodge Hotel and Conference Center

    2 weeks ago

    Mill Spring, United States Tryon Equestrian Properties LLC Full time

    Overmountain Lodge Hotel and Conference Center ****Opening Early Fall****Front Desk Lodging AgentDescription Guest Service Agents are responsible for providing an exceptional welcome and departure experience to each guest. Agents also serve as resort representatives throughout the guests' stay. Guest Service Agents are also responsible for settling guest...

  • Front Desk Representative

    2 weeks ago

    Spring, Texas, United States Hilton Garden Inn The Woodlands Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Garden Inn The Woodlands. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key ResponsibilitiesRegister guests and process check-ins and check-outs in a...

  • Front Desk Representative

    2 weeks ago

    Spring, Texas, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hilton Garden Inn The Woodlands. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay experience.Key Responsibilities:Guest Service: Greet and...

  • Front Desk Representative

    5 days ago

    Spring, Texas, United States Hilton Garden Inn The Woodlands Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Garden Inn The Woodlands. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.Responsibilities:Guest Registration: Register guests in a...

  • Front Desk Agent

    2 months ago

    Spring, United States Hilton Garden Inn The Woodlands Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Lodging Agent

    5 months ago

    Mill Spring, United States Tryon Equestrian Properties LLC Full time

    Guest Service Agents are responsible for providing an exceptional welcome and departure experience to each guest. Agents also serve as resort representatives throughout the guests' stay. Guest Service Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. RESPONSIBILITIES •Process...

  • Front Desk Representative

    7 days ago

    Spring, Texas, United States Presidian Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Presidian Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesProvide attentive and courteous...

  • Front Desk Ambassador

    2 weeks ago

    Silver Spring, Maryland, United States PM Hotel Group Full time

    {"title": "Front Desk Ambassador", "content": "Be the Face of Our HotelWe're looking for a warm and welcoming individual to join our front desk team. As a Front Desk Ambassador, you'll be the first point of contact for our guests and will play a crucial role in creating a memorable experience for them.Key Responsibilities:Provide exceptional customer service...

  • Hotel Front Desk Associate/Night Auditor

    5 months ago

    Spring, United States Thind Management Full time

    Hotel Front Desk Associate/Night Auditor Introduction Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to...

  • Front Desk Representative

    3 weeks ago

    Spring Branch, United States Hampton Inn Bulverde Full time

    Job DescriptionJob Summary: We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Hampton Inn Bulverde. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Guest Service: Greet and welcome all guests...

  • Front Desk Representative

    1 day ago

    Silver Spring, Maryland, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to multitask in a fast-paced environment.Key Responsibilities:Register...

  • Front Desk Associate

    4 months ago

    Spring, United States Roberts Communities Full time

    The Front Desk Associate serves as the initial point of contact for guests and visitors, delivering outstanding customer service and support. Responsibilities include managing check-in and check-out procedures, handling reservations, addressing inqui Front Desk, Front Desk Associate, Property Management, Customer Experience, Associate, Reservations, Hotel

Hotel Front Desk Agent

4 months ago

Reeds Spring, United States Best Western Branson Inn and Conference Center Full time
Job DescriptionJob DescriptionBenefits:
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Free uniforms

Job description
Description

Essential Purpose: To be responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services

Essential Duties:
Respond and follow-through with all guest needs and requests in a timely and professional manner.
To follow all specified procedures to properly conduct Front Desk business, including registering guests and assigning rooms; completing group pre-registrations and key packets; blocking room assignments and reservations; pre-registering VIP's, comp rooms, and special attention guests; processing adjustments and check-outs; answering telephones; handling cash and credit card transactions; handling mail and messages for guests; and transferring all necessary information to the next shift.
To be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current special rates and restrictions; types and locations of rooms and suites available; and services, costs, hours, and location of all hotel amenities, facilities, and outlets.
To actively promote guest use of hotel services and facilities.
To be familiar with general information about other Pechanga properties such as RV Resort and shuttling services
To develop and maintain a working knowledge of the local area, to be able to provide hotel guests, as requested, with information regarding location, cost, and hours of operation of local services, facilities, and points of interest.
To satisfactorily resolve guest issues, referring to Front Desk leadership as needed; following up with guests to ensure satisfaction
Be familiar with guest billing and reaching out to guests when payment is needed
Be completely familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow employees in the event of an emergency.
Monitor cleanliness and appearance of the lobby area, including pool, fitness center, lobby patio, and lobby restrooms; immediately reporting deficiencies to Front Desk management.
To communicate with Housekeeping, as needed to ensure timely delivery of guests' luggage and other guest deliveries
To manage labor according to budget and business needs.
To be aware of arriving VIP's and special requests, and personally ensure their proper handling.
To provide showrooms for the use of Front Desk, Reservations, and Sales teams.
To assist Front Desk staff, as needed, to satisfactorily resolve guest issues, referring to Front Desk Manager as needed.
Follow all specifications to properly handle credit transactions and maintain credit balances. Reaching out to guest if card declines.
Follow all regulations to safe-guard guest valuables, including promoting the use of in room safes.
Upsell additional facilities and services, when appropriate
To follow all policies and procedures of the Front Desk department and Temecula Creek Inn.
To immediately report all suspicious occurrences and hazardous conditions.
To maintain the cleanliness and safety of work areas at all times.
To practice safe work habits at all times, to avoid injury to self and others.
To comply with company and departmental safety rules and regulations, including the proper handling of all relevant equipment.
To attend all mandatory meetings, as directed.
To perform other tasks, including cross-training, as directed.

Requirements

Knowledge + Education: High school diploma or equivalent required. English fluency required. Must have minimum one year experience in same position at a hotel of comparable quality. Strong basic math skills required. Must have some computer experience. Must display knowledge of currently accepted business telephone etiquette.

Skills: Detail oriented. Organized and efficient. Learns quickly. Safety minded. High quality standards for production and service. Diplomatic and calm. Strong verbal communications skills. Courteous, friendly, and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

Physical Demands: Stands and walks short distances throughout shift. Must be able to stand for long periods of time. Bends, stoops, and reaches to perform routine job tasks. Heavy daily use of phones, throughout shift. Occasionally required to handle and move objects weighing up to 75 lbs. over short distances.