Front Desk Night Auditor

1 month ago

Virginia Beach, United States Vacatia, Inc. Full time
Job DescriptionJob DescriptionDescription:

About Us:

Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery booking and stay. VSA Resorts' properties include Ocean Key Resort, Atrium Resort and Ocean Sands Resort, all located in the heart of the Virginia Beach oceanfront where you are within walking distance to the beach, local restaurants, entertainment, shopping, and more. VSA Resorts reflects Vacatia's dedication to providing owners and guests with high-quality, hassle-free vacations in some of the most in-demand destinations. Join our Night Auditor Team and our commitment to enhancing owner and guest experiences.

Summary:

Responsible for accuracy of, preparing of, and posting the nightly audit and accompanying reports for the Resort. Provides service to customers, answers inquiries pertaining to the Resort services, registration of Owners and guests and travel directions. Supports efforts in meeting company guest satisfaction goals, including RCI Silver Crown Distinction expectations. Has a support responsibility to all functional officers, directors and managers.

Essential Duties and Responsibilities:

  • Reconciles shift activity reports, performs key and folio audits, daily audits and related reports. Corrects and reports discrepancies or inconsistencies immediately to the Front Desk Supervisor for follow-up, as appropriate.
  • Ensures that all reservations, reports, fees, and payments including third party reservations are accurate.
  • Communicates and enforces resort policies and procedures.
  • Provides customer service and support to owners/guests with questions and inquiries via phone, e-mail, direct mail and direct contact.
  • Provides an enjoyable vacation experience from check in to check out.
  • Educates and informs the owners and guests on usage, provides on-site activities, area attractions, events, and other vacation information.
  • Conducts switchboard operations and relays guest's messages.
  • Processes payments for maintenance/assessment fees, mortgages, reservations, retail merchandise and activities and submits updates/corrections to Front Desk Supervisor to be updated in SPI.
  • Responds to guest inquiries, questions, suggestions and minor complaints and discrepancies. Follows up with guests, Front Desk Supervisor or MOD, as appropriate.
  • Performs periodic maintenance and vacancy inspections on clean/vacant units and reports discrepancies via proper channels. Supports other departments in light cleaning, maintenance, house-keeping, marketing, and fill activities when needed.
  • Performs related duties as assigned or as situation dictates.
Requirements:

Position Qualifications:

To perform this job, an individual must be able to perform each of the above essential duties satisfactorily. The following requirements are representative of the knowledge, skill, and ability are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

While performing the essential duties of this Job, the employee is commonly required to stand, talk or hear. Additionally, employees in this position are frequently required to walk; use hands to lift, place, handle, and feel; stoop, kneel and crouch when stocking, shelving, etc. Employees must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Lifting items over 25 pounds will be done with equipment or two or more employees.

Disclaimer:

Vacatia is an equal opportunity employer. All decisions are based only on the individual’s qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources.

Vacatia reserves the right to modify this job description at any time, without notice. The specific requirements, duties and skills set forth in this job description are intended to be all-inclusive as of the date this document is prepared. However, this job description may not contain all the duties, physical requirements, and skills that you may be asked to perform during the period of time you work with Vacatia. Further, the job description is not a guarantee that you will perform any or all of these duties.

I have read and understand the requirements of this position, which I have been offered and accept.

Employee Name Signature Date

  • Front Desk Night Auditor

    1 month ago

    Virginia Beach, United States Vacatia, Inc. Full time

    Job DescriptionJob DescriptionDescription:About Us:Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery booking and stay. VSA Resorts properties include Ocean Key Resort, Atrium Resort and Ocean Sands Resort, all located in the heart of the Virginia Beach oceanfront where you are within walking distance to the...

  • Front Desk Night Auditor

    3 weeks ago

    Virginia Beach, United States Disability Solutions Full time

    Description:About Us:Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery booking and stay. VSA Resorts properties include Ocean Key Resort, Atrium Resort and Ocean Sands Resort, all located in the heart of the Virginia Beach oceanfront where you are within walking distance to the beach, local restaurants,...

  • Front Desk Night Auditor

    2 weeks ago

    Virginia Beach, United States Disability Solutions Full time

    Description:About Us:Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery booking and stay. VSA Resorts properties include Ocean Key Resort, Atrium Resort and Ocean Sands Resort, all located in the heart of the Virginia Beach oceanfront where you are within walking distance to the beach, local restaurants,...

  • Front Desk Night Auditor

    3 weeks ago

    Virginia Beach, United States VSA Resorts Full time

    Description:About Us:Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery booking and stay. VSA Resorts' properties include Ocean Key Resort, Atrium Resort and Ocean Sands Resort, all located in the heart of the Virginia Beach oceanfront where you are within walking distance to the beach, local restaurants,...

  • Night Auditor @ Hilton VBO

    3 days ago

    Virginia Beach, Virginia, United States Charter Senior Living Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Night Auditor to join our team at Charter Senior Living. As a Night Auditor, you will be responsible for performing end-of-day accounting tasks and overnight front desk duties.Key ResponsibilitiesPerform all audit procedures as set forth by the company, on a daily basis.Verify the status of all...

  • Front Desk Agent/Relief Night Auditor

    2 days ago

    North Miami Beach, Florida, United States Turnberry Associates Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Agent/Relief Night Auditor to join our team at Turnberry Associates. As a key member of our front office team, you will be responsible for providing exceptional customer service, handling guest transactions, and ensuring the smooth operation of our hotel's front desk.Key...

  • Front Desk Agent/Relief Night Auditor

    2 months ago

    North Miami Beach, United States Turnberry Associates Full time

    ** Front Desk Agent/Relief Night Auditor** **Job Category****:** Guest Services **Requisition Number****:** FRONT04541 Showing 1 location **Job Details** **Description** At Courtyard we have everything you need to move forward with your new career at the newly renovated Courtyard by Marriott Aventura Mall; we are looking for a dedicated Relief Night Auditor...

  • Front Desk Supervisor

    3 months ago

    Virginia Beach, United States VIRGINIA BEACH HOTEL ASSOCIATION Full time

    * / * / * Front Desk Supervisor HIRING NOW! MULTIPLE POSITIONS AVAILABLE $13/hr Job Summary: The Front Desk Supervisor is a liaison between all operational departments relating to the Owners/guests vacation experience. Provides an enjoyable vacation experience from check in to check out. Assists Resort Management in maximizing Resort inventory, average...

  • Night Auditor

    5 months ago

    Miami Beach, United States Davidson Hospitality Group Full time

    Perform front desk duties such as guest check-ins and check-outs during the night shift. Process guest payments and maintain accurate records. Conduct night audits to verify the accuracy of guest accounts and resolve any discrepancies. Assist guests Night Auditor, Auditor, Audit, Night, Accounting

  • Night Auditor

    3 months ago

    Virginia Beach, United States Knights Inn Full time

    Job DescriptionJob DescriptionOvernight Front Desk Agent Full-Time Now Available.$150 Signing BONUS Available AFTER 90 DAYS!Overnight Front Desk Agent Essential Duties and Responsibilities:Check in guests, answer phones and take reservationsRespond to guest complaints, requests and emergenciesGreet guests in person and on the telephoneWe will train you on...

  • Night Auditor

    1 day ago

    Panama City Beach, Florida, United States Tru by Hilton - Panama City Beach Full time

    Job Summary**Job Title:** Night Auditor**Department:** Front Desk**Reports To:** Front Desk Manager**Pay:** $16.00 per hour**Job Type:** Full-time**Location:** Tru by Hilton - Panama City BeachJob DescriptionThe Night Auditor is a critical role in ensuring the financial accuracy and integrity of our hotel's operations. As a Night Auditor, you will be...

  • Front Desk Night Auditor

    3 months ago

    Dania Beach, United States Le Meridien Dania Beach at Fort Lauderdale Airport Full time

    Job DescriptionJob DescriptionAt Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to...

  • Front Desk Night Auditor

    2 months ago

    Dania Beach, United States Le Meridien Dania Beach at Fort Lauderdale Airport Full time

    Job Description At Le Mridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the...

  • Front Desk Supervisor

    3 months ago

    Virginia Beach, United States VSA Resorts Full time

    **Front Desk Supervisor (FT)** **Department:** Front Office **Location:** Virginia Beach, VA **Summary:** The Front Desk Supervisor is a liaison between all operational departments relating to the Owners/guests vacation experience. Provides an enjoyable vacation experience from check in to check out. Assists Resort Management in maximizing Resort inventory,...

  • Hotel Night Auditor

    3 months ago

    Rehoboth Beach, United States Henlopen Hotel Inc Full time

    Job DescriptionJob DescriptionWe are seeking a detail-oriented and customer-focused Night Auditor to join our team. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. Your primary responsibility will be to balance and reconcile hotel transactions, provide exceptional guest service, and...

  • Night Auditor @ Hilton VBO

    3 weeks ago

    Virginia Beach, United States Hilton Virginia Beach Oceanfront Full time

    Title: Night Auditor Department: Operations Reports To: Front Office Manager, Assistant General Manager, General Manager Supervision: none Pay Structure: Paid Bi-weekly Who are we looking for? Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to...

  • Auditor - Front Desk Operations

    5 days ago

    Clearwater Beach, Florida, United States Wyndham Grand Clearwater Beach Full time

    Job Summary:We are seeking a detail-oriented Night Auditor to join our team at Wyndham Grand Clearwater Beach. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the night hours.Key Responsibilities:Perform front desk duties such as guest check-ins and check-outs during the night shiftProcess guest payments...

  • Night Auditor

    3 months ago

    Panama City Beach, United States Tru by Hilton - Panama City Beach Full time

    Job DescriptionJob DescriptionJob Title: Night AuditorDepartment: Front DeskReports To: Front Desk ManagerPay: $14.00 - $16.00 per hourSummary:The Night Auditor is responsible for balancing the hotel's accounts and preparing financial reports for the following day. They must be able to work independently and follow strict procedures. They must also be...

  • Front Desk Night Auditor

    3 days ago

    Dania Beach, Florida, United States Le Meridien Dania Beach at Fort Lauderdale Airport Full time

    Job DescriptionAt Le Meridien Dania Beach at Fort Lauderdale Airport, we are seeking a highly skilled and detail-oriented Front Desk Night Auditor to join our team. As a Front Desk Night Auditor, you will play a critical role in ensuring the smooth operation of our front office during the overnight shift.Key Responsibilities:Financial Management: Maintain...

  • Hotel Night Auditor

    3 months ago

    Miramar Beach, United States McKibbon Hospitality Full time

    What Makes a McKibbon Hotel Front Desk Night Auditor? The hotel front desk night auditor is the main person to interact with guests during the overnight hours, typically 11pm -7am. As the face of the property, the night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and...