Customer Service Representative
2 months ago
Discover the opportunity to join Lighthouse Insurance Agency, a reputable insurance agency situated in the heart of Saint John, Indiana, where community values meet exceptional customer service. Our team at Lighthouse Insurance takes pride in delivering tailored insurance solutions to our clients with care and expertise in every interaction. We are currently seeking a dedicated Customer Service Representative to join our team and contribute to the outstanding service we offer.
If you thrive in a fast-paced environment, possess a passion for assisting and supporting clients, and value being part of a team that prioritizes client satisfaction, Lighthouse Insurance is the ideal place for you.
Benefits
Annual Base Salary + Commission
Paid Time Off (PTO)
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
Client Interaction: Engage with clients to provide information, answer questions, and address concerns regarding insurance policies.
Problem Resolution: Handle client inquiries and issues efficiently and effectively to ensure customer satisfaction.
Policy Guidance: Assist clients in understanding their insurance coverage and recommend appropriate solutions to meet their needs.
Documentation: Maintain accurate records of client interactions, policy details, and any necessary follow-up actions.
Customer Support: Provide ongoing support to clients, ensuring a seamless experience with our services and products.
Requirements
Customer Service Experience: Previous experience in a customer service role is preferred.
Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and team members.
Problem-Solving Abilities: Strong analytical and problem-solving skills to address client issues efficiently.
Attention to Detail: Ability to maintain accurate records and ensure information is correct and up-to-date.
Professionalism: A positive attitude, professional demeanor, and a strong customer-first mindset.
Multi-Tasking: Capability to handle multiple tasks simultaneously while maintaining a high level of service.
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