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Customer Service Representative- Entry Level

2 months ago

Richmond, United States MGN Foundation Full time
Job DescriptionJob Description

Our event fundraising firm is looking for a dedicated and enthusiastic Entry-Level Customer Service Representative to join our dynamic team. This is an ideal opportunity for someone eager to launch their career in a purpose-driven environment, where your work directly supports meaningful causes.

Position Overview:

As an Entry-Level Customer Service Representative, you will play a crucial role in ensuring a positive experience for our donors and event participants. You’ll manage inquiries, provide information about our fundraising events, and contribute to our mission of driving community impact through successful fundraising efforts.

Key Responsibilities:

  • Serve as the first point of contact for donors, participants, and community members, addressing inquiries and providing detailed information about our events and initiatives.

  • Assist with event logistics and preparation, ensuring effective communication and a seamless experience for all attendees.

  • Issue Resolution: Address concerns and questions with professionalism, ensuring donors and participants feel valued and supported.

  • Accurately record and update donor information, contributions, and event details in our database.

  • Work closely with fundraising and event teams to ensure the smooth execution of events and high levels of donor satisfaction.

Benefits:
  • Extensive training and development programs
  • Opportunities for growth and advancement within the company
  • Supportive, mission-driven work environment
  • Competitive compensation package
Qualifications:
  • No prior experience required; full training provided
  • Strong verbal and written communication skills
  • Ability to handle interactions with donors and participants with empathy and professionalism
  • Basic computer skills with the ability to learn new systems quickly
  • Excellent problem-solving abilities and attention to detail
  • Ability to work independently and as part of a collaborative team

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