Customer Service Representative
4 weeks ago
Responsibilities:
• Efficiently answer inbound calls from customers, resolving their inquiries and concerns.
• Utilize Microsoft Word and Excel for data entry, documenting all customer interactions and transactions.
• Strictly adhere to the call center's customer service protocols and standards.
• Use the company's order entry system to schedule appointments and process credit card payments.
• Handle both inbound and outbound calls, ensuring customer satisfaction and retention.
• Maintain accurate customer records, updating them as necessary.
• Use email correspondence to communicate with customers when required.
• Monitor customer accounts, identifying any issues and taking appropriate action.
• Work collaboratively with the team to achieve customer service goals.
• Continuously improve your knowledge of the industry to provide better service to customers.• Proficient in answering inbound calls and managing inbound-outbound calls in a call center environment.
• Exceptional customer service skills with prior experience in a customer-facing role.
• Strong data entry skills and ability to handle order entry tasks.
• Ability to handle email correspondence professionally and in a timely manner.
• Proficient in scheduling appointments according to company procedures.
• Experience in processing credit card payments securely and accurately.
• Proficient in Microsoft Excel and Microsoft Word.
• Ability to work in a team and contribute to achieving team goals.
• Must have good problem-solving skills and the ability to handle customer complaints effectively.
• Strong communication and interpersonal skills.
• Attention to detail and ability to multitask effectively.
• Strong organizational skills and the ability to prioritize tasks.
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