Customer Relations Representative

2 weeks ago

Lexington, United States Arete Connections Full time
Job DescriptionJob Description

Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relations Representative. Our mission is to foster positive relationships with our customers and donors, educating them about the non-profit organizations we partner with and elevating their visibility within the community. We foster a culture of continuous learning and personal development, providing the support and resources you need to excel in your role.

In this role, you will be responsible for ensuring an exceptional customer experience by engaging with customers to understand their values, fostering open communication, and offering opportunities for donations. You will engage in daily interactions with customers, consistently upholding courtesy, professionalism, and kindness to create a positive impression. Your role also involves the management of donations, including tracking and processing new contributions, as well as promoting brand awareness initiatives. Additionally, you will be expected to skillfully handle customer complaints to enhance overall satisfaction.

Key Responsibilities of a Customer Relations Representative:

  • Interact with customers and members of the community and effectively resolve customer issues, complaints, and conflicts to ensure customer satisfaction and understanding
  • Maintain a deep understanding of our client's products or services to provide accurate information to customers
  • Adhere to company policies, procedures, and ethical standards
  • Stay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvement
  • Maintain detailed records of customer interactions through company’s key performance indicators provided in training

Skills and Qualities We Seek in a Customer Relations Representative:

  • Empathy, Patience, and Consistency: You should be capable of managing a diverse range of customer demographics, backgrounds, and personas with confidence, providing the same high level of service to each individual.
  • Adaptability: Embrace the variability of a people-centric career, handle challenges with resilience, and tackle surprises with a sense of humor.
  • Clear Communication: Use authentic, positive language to convey your message effectively. Stay engaged and ensure customer satisfaction with every interaction.

Requirements of a Customer Relations Representative:

  • High school diploma or equivalent
  • Previous customer service or related experience preferred, but not required
  • Proven interpersonal skills 
  • Ability to remain patient and composed, even in challenging customer situations
  • Flexibility to adapt to changing customer needs and departmental requirements.
  • Effective time management and organizational skills to handle multiple customer inquiries efficiently.
  • Adherence to company policies, industry regulations, and ethical standards.
  • A track record of punctuality and reliability in meeting work schedules.
  •  Ability to meet or exceed company’s performance metrics



 

#LI-Onsite

Powered by JazzHR

z4L0ucLw3N

  • Customer Relations Representative

    2 weeks ago

    Lexington, United States Arete Connections Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relations Representative. Our mission is to foster positive relationships with our...

  • Customer Relations Representative

    4 days ago

    Lexington, United States Arete Connections Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relations Representative. Our mission is to foster positive relationships with our...

  • Customer Service Representative

    37 minutes ago

    Lexington, United States Wise Staffing Group Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeSalary: $14 per hourWe are seeking a dedicated and friendly Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling multi-phone lines and providing excellent service to our clients. This position involves answering...

  • Entry Level Customer Enrollment Representative

    7 days ago

    Lexington, United States Arete Connections Full time

    Job DescriptionJob DescriptionOur Lexington-based team works closely with nationally recognized charities and NGOs to plan and administer aid with fundraising efforts in the local area. If you are looking for an opportunity to build professional skills while serving the community, our Entry Level Customer Enrollment Representative role is unmatched. By...

  • Customer Service Representative MUV Lexington

    25 minutes ago

    Lexington, United States Muv Fitness - South Carolina Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeThe Customer Service Representative will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties.This detail-oriented individual will...

  • Bilingual Healthcare Customer Service Representative

    57 minutes ago

    Lexington, United States Credit Solutions LLC Full time

    Job DescriptionJob DescriptionCredit Solutions of Lexington, KY is seeking to hire a full-time Bilingual/Spanish speaking Customer Service Representative to assist patients in resolving their medical balances so they can focus on the healing process. If you have experience in healthcare billing and finance and want a career where you can actually make a...

  • Customer Experience Representative

    3 weeks ago

    Lexington, United States Adaptec Solutions, LLC Full time

    ** Adaptec Solutions** ** Customer Experience Representative** Lexington, NC 27295 **JOB SUMMARY:** Responsible for customer service, administration and invoicing, light technical support & dispatching for robotic automation equipment, hoists & cranes, conveyors and other material handling equipment. **To support our West Coast operations, the shift for...

  • U-Box Customer Care Representative

    3 weeks ago

    Lexington, United States U-Haul International, Inc Full time

    Operate a flatbed truck (training provided). Operate an 8000-lb propane forklift or a truck-mounted forklift (training provided). Load and unload storage containers for delivery. Transport storage containers to and from specified destinations, e.g., Customer Care, Representative, Retail

  • Customer Service Representative

    38 minutes ago

    Lexington, United States Quipt Home Medical Full time

    Job DescriptionJob DescriptionDescription:Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.Position: Customer Service RepresentativePosition Reports to: Branch Manager/CSR DirectorBranch: Patient...

  • Customer Service/Online Support Representative

    5 days ago

    Lexington, United States Workoo Technologies Full time

    About the job Customer Service/Online Support Representative The Customer Service Agent position is actually permanent based upon an anticipated schedule of 35-40 hours weekly, Sunday- Saturday. Workers are called for to have versatility to operate any one of our 8-hour change schedules in the course of our regular company hours of 5:00 am-10:00 pm true...

  • Marketing Representative

    2 weeks ago

    Lexington, United States Silver Star Partners Incorporated Full time

    Job DescriptionJob DescriptionSilver Star Partners is looking for a Marketing Representative to join our team in our Lexington, Kentucky office. The Marketing Representative will create and distribute positive branding messages and collateral for our client's products and services.The ideal person for this position has a dynamic personality and is...

  • Employee Relations Specialist

    4 weeks ago

    Lexington, United States Medical Services of America Full time

    Medical Services of America currently seeks an experienced Employee Relations Specialist to join our team at the MSA Corporate Office in Lexington, SC.ESSENTIAL DUTIES:Provides guidance and consults on a broad range of Employee Relations issues including: HR policy and procedures, interpretation and/or application of policy; employee concerns and issue...

  • Employee Relations Specialist

    4 weeks ago

    Lexington, United States Medical Services of America Full time

    Medical Services of America currently seeks an experienced Employee Relations Specialist to join our team at the MSA Corporate Office in Lexington, SC.ESSENTIAL DUTIES:Provides guidance and consults on a broad range of Employee Relations issues including: HR policy and procedures, interpretation and/or application of policy; employee concerns and issue...

  • Employee Relations Specialist

    1 month ago

    Lexington, United States Medical Services of America Full time

    Medical Services of America currently seeks an experienced Employee Relations Specialist to join our team at the MSA Corporate Office in Lexington, SC.ESSENTIAL DUTIES:Provides guidance and consults on a broad range of Employee Relations issues including: HR policy and procedures, interpretation and/or application of policy; employee concerns and issue...

  • Employee Relations Specialist

    3 weeks ago

    Lexington, United States Medical Services of America Full time

    Medical Services of America currently seeks an experienced Employee Relations Specialist to join our team at the MSA Corporate Office in Lexington, SC. ESSENTIAL DUTIES: Provides guidance and consults on a broad range of Employee Relations issues including: HR policy and procedures, interpretation and/or application of policy; employee concerns and issue...

  • Entry Level Marketing and Sales Representative

    1 week ago

    Lexington, United States Arete Connections Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a knack for driving sales, customer satisfaction, and marketing initiatives? If so, we want you to join our team as an Entry Level Marketing and Sales Representative. Our mission is to engage customers and donors, promoting awareness of our nonprofit partners and increasing their...

  • Entry Level Marketing and Sales Representative

    4 days ago

    Lexington, United States Arete Connections Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a knack for driving sales, customer satisfaction, and marketing initiatives? If so, we want you to join our team as an Entry Level Marketing and Sales Representative. Our mission is to engage customers and donors, promoting awareness of our nonprofit partners and increasing their...

  • Customer Service Rep

    37 minutes ago

    Lexington, United States Hansen International Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeDepartment: SalesReports to: The CS Supervisor on a daily basis during training period. The Director of Sales once the training period is completed. Departmental responsibility is under the Director of Sales.Basic Function:This position will start by learning customer service key skills...

  • Inside Sales Representative

    2 weeks ago

    Lexington, United States Hansen International Full time

    Job DescriptionJob DescriptionJob Title: Inside Sales RepresentativeDepartment: SalesReports to: The CS Supervisor on a daily basis during training period. The Director of Sales once the training period is completed. Departmental responsibility is under the Director of Sales. Basic Function:This position will start by learning customer service key skills...

  • Patient Registration Representative

    1 month ago

    Lexington, United States Bluegrass Orthopaedics Full time

    Job DescriptionJob DescriptionBluegrass Orthopaedics is hiring a full time Patient Registration Representative for our Registration department in Lexington, Ky.As a Patient Registration Representative for Bluegrass Orthopaedics, you will be responsible for coordinating daily activities of our facility to ensure smooth operations. As a Patient Registration...