Front Desk Supervisor

2 weeks ago

Saint Michaels, United States Inn at Perry Cabin Full time
Job DescriptionJob Description

Join the INN crew of hospitality professionals as a Front Desk Supervisor Position pays $19 per hour.

The Inn at Perry Cabin is seeking a passionate, enthusiastic, and dedicated Front Desk Supervisor who has a profound interest in hospitality, a strong desire to build industry knowledge, and a drive to meet the highest standards in our profession.

If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this is the perfect opportunity for you Our exceptional group of talented, creative, and thoughtful crew members each bring a unique perspective and consistent determination to the guest experience. In addition to leading our talented team of Front Desk hospitality professionals, the Front Desk Supervisor’s main responsibilities include:

  • Able to make reasonable and professional decisions. Accurately manage cash drawer and credit card system. Communicate pertinent shift information to the next shift and direct supervisor.
  • Resolve customer issues, complaints, and problems in a quick and efficient manner to obtain a high level of customer satisfaction and quality service.
  • Assist and guide the front office staff through their daily duties and responsibilities. Train Front Office staff as designated and outlined in the Front Office Training Procedures.
  • Maintain a positive work environment.
  • Check guests in and out of the hotel in a courteous and pleasant manner. Use the appropriate phrases and greetings when interacting with guests. Conduct self in a friendly and attentive manner during all guest encounters.
  • Complete job description available upon request.

Preferred qualifications:

  • Two years prior experience in customer service in a high-paced, detail-oriented position, preferably luxury hotel environment.
  • The individual aspiring to be in this profession should be able to deal with internal and external customers with high levels of patience, diplomacy, and tact.
  • Able to do fast calculations and have basic knowledge of math to perform complex calculations fast.
  • Excellent organization and management skills, effective communication skills, ability to function well in pressure situations.
  • High School Diploma or GED required. Bachelor’s degree in Hospitality or related field preferred.

About the Inn at Perry Cabin

A historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure. Providing upscales such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities.

As a member of our Crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do, and a culture supported by our Pillars of Service: Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn. If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin

For more information about the Inn at Perry Cabin, please visit our website at innatperrycabin.com

EOE

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