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Receptionist - State Farm Agent Team Member

3 months ago

WilkesBarre, United States Eric Rivera - State Farm Agent Full time
Job DescriptionJob DescriptionROLE DESCRIPTION:
We are seeking a friendly and professional Spanish-speaking customer service receptionist to join our team. As the first point of contact for our Spanish-speaking clients, you will play a crucial role in providing exceptional customer service. Your main responsibilities will include answering phone calls, assisting with inquiries, and scheduling appointments. Fluency in both Spanish and English is essential for this role.

QUALIFICATIONS:
  • Fluency in both Spanish and English (verbal and written)
  • Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) prefer
  • Ability to work in a fast-paced environment
  • Dedicated to customer service
  • Able to anticipate customer needs
  • Able to effectively relate to a customer
BENEFITS:
  • Paid time off (holidays and personal/sick days)
  • Weekends off
  • Training and development
  • Salary plus commission/bonus
  • Growth potential/opportunities for advancement within my agency
RESPONSIBILITIES:
  • Establish customer relationships and follow up with Spanish speaking customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Promote successful and long-lasting customer relations.