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Ticketing Services Representative

4 months ago

Athens, United States The Classic Center Full time
Job DescriptionJob DescriptionSalary: $13.96 per hour


Join Our Team as a Ticketing Services Representative at The Classic Center

Are you passionate about live events and delivering exceptional customer service? The Classic Center is looking for enthusiastic and detail-oriented individuals to join our team as Ticketing Services Representatives In this dynamic role, you’ll be at the forefront of our ticketing operations, ensuring patrons have a seamless and enjoyable experience from the moment they purchase their tickets to the time they attend our events.


Key Responsibilities:

  • Ticket Sales: Efficiently sell event tickets for the Theatre, Classic Center Arena, and other venues via all ticket office channels.
  • Customer Assistance: Provide courteous and knowledgeable assistance to patrons with inquiries, directions, and general information.
  • Online Sales Management: Proficiently handle online and mobile ticket sales, ensuring a smooth process for fans and patrons.
  • Event Expertise: Maintain expert-level knowledge of all events, gift certificates, coupons, and special payment methods.
  • Season Tickets: Assist with renewals, returns, exchanges, and data entry for season ticket holders.
  • Event Support: Act as a guest services representative during events, troubleshooting ticket scanning equipment as needed.
  • VIP Knowledge: Inform patrons about VIP opportunities and connect them with the appropriate sales personnel.
  • Administrative Support: Provide essential administrative support to the Ticketing Department, including inventory management and data maintenance.

 Qualifications:

  • Customer Service Experience: Prior experience in retail or customer service is essential.
  • Exceptional Communication Skills: Impeccable customer service and communication skills are a must.
  • Organizational Skills: Strong organizational skills with a basic understanding of accounting.
  • Tech Savvy: Familiarity with ticketing systems and the ability to learn new technologies quickly.
  • Flexible Schedule: Availability to work nights, weekends, and holidays, as required in the hospitality industry.

The candidate who is selected for this position will have to successfully pass a drug screening and a criminal background check.


The Classic Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.