Operations Manager

2 months ago

Scottsdale, United States National Pool Partners Full time
Job DescriptionJob DescriptionAre you a customer focused operational leader with a way of thinking and approach to work that focuses on achieving sales goals and building relationships? If so, we want to talk with you today National Pool Partners (NPP) is a family of companies with a mission to elevate the pool service industry and make pool ownership enjoyable.Summary of Description:

The Operations Manager will assist the General Manager with the branch operations and management of branch personnel. Assist with overseeing the complete day to day operation of a branch and ensures the branch is working to optimize safety and quality measures. Assist General Manager with state regional team to plan, develop and achieve business objectives to ensure growth is achieved, resources and assets are managed, and profit expectations are delivered. This position will assist the General Manager with team leadership, staff training and development, customer satisfaction and retention, service delivery, operational efficiency and new business development.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Assist with managing P&L to ensure revenue and profit targets are obtained
  • Assist General Manager with attaining productivity and service targets for routes and repairs
  • Assist General Manager with efficient purchasing and inventory management, guided by NPP best practice
  • Assist with overseeing AR collections and AP/Expense approval with assistance from the NPP Branch Services
  • Maintain a positive work environment that motivates and engages employees while driving customer satisfaction--be a Champion of Culture
  • Ensure customer expectations and satisfaction are maintained; customer issues and complaints are addressed and resolved in a timely manner
  • Assist General Manager with recruiting, hiring, training and managing branch staff per established practices, processes, and company policies with assistance from the NPP Branch Services Team
  • Assist with coaching, mentoring, developing and performance-managing the branch team
  • Partner with Branch Services Teams (HR, Finance, IT, etc.)
  • Identifies local issues and makes recommendations to General Manager to implement solutions to resolve them.
  • Communicate and enforce NPP policies and procedures at the branch
  • Assist General Manager with the branch fleet and facilities, with focus on safety, organization, and cleanliness
  • Ensure employees are properly trained to perform their job duties safely and effectively
  • Assist General Manager with reporting to NPP management on metrics and goals
  • Promote a safe work environment through overseeing safety committees, training, and verifying all safety concerns are addressed
  • Ensure compliance with all municipal and government regulations and company operations, safety, and quality standards
  • Participate in special projects regionally and/or nationally
  • Local travel required via company vehicle to vendor or customer locations may be required
  • Some travel will be required for offsite training
  • Performs other related duties as assigned
Education, Licensure and Experience Requirements:
  • Bachelor’s degree preferred, but not required.
  • Home services work related experience preferred.
  • 3+ years of home services industry experience is preferred.
  • 1 year of experience with route management home service business preferred.
  • (external candidate) Experience managing a multi-million dollar P&L is STRONGLY preferred.
  • (internal candidate) Some experience managing a multi-million dollar P&L or divisional gross margin is preferred.
  • 5+ years in people management is preferred
Competencies/Skills:
  • Effectively lead and motivate others through coaching, mentoring, etc.
  • Ability to read financial statements and manage them effectively
  • Customer service experience for field services
  • Strong personal and written communication skills
  • Effective time management and organizational skills
  • Ability to problem solve issues with practical solutions
  • Build rapport and trust with customers and employees
  • Ability to use information systems to conduct business, includes MS Office, enterprise systems (ERP), route management
  • Valid driver’s license is required
Environmental Conditions and Physical Requirements:

The environmental conditions and the physical requirements described below are representative of those that must be met by an employee to successfully perform the duties & responsibilities of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.

Environmental Conditions:

General Office Environment: Noise level in office environment is generally quiet.

Outdoor Service Environment: Position will be exposed to various work conditions, at a variety of client settings. Indoor conditions may have dust, heat, cold, noise, etc. Outdoor conditions may include exposure to the outdoor elements, seasonal weather, damp and/or dusty locations, freezing conditions, and hot conditions. The noise level in the work environment is moderate.

Physical Requirements:

If performing office duties: Employee is required to sit, stand, hear, and use hands to operate all office equipment. Employee must view computer monitors for long periods of time. Vision requirements are close vision and the ability to adjust focus. Employee occasionally will be required to lift, generally no more than 25 pounds.

At client locations: While performing the duties of the position, the employee is regularly required to stand, walk, sit, climb, bend, kneel, reach with hands and arms, crouch, crawl, twist, push/pull, lift/carry on a regular basis up to 15 lbs. throughout the day, lift/carry occasionally lift up to 50 lbs. The ability to swim as this position may work near swimming pools.

The job description reflects the general details necessary to describe the duties and responsibilities of the position and shall not be construed as a detailed description of all the work requirements that may be inherent in the position.

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