Service Advisor
4 weeks ago
About Truck Centers, Inc.
For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.
The Service Advisor is the first line of customer engagement within our busy Service department. The Service Advisor greets in-person and remote customers, records repair needs and operating complaints, documents information, and performs a preliminary inspection of the equipment to start the assessment process. Our Service Advisors are skilled customer service pros that make all customers feel welcomed and a top priority even in a fast-paced setting that requires a calm demeanor and steady work ethic.
This position will work Wednesday-Saturday, 6am-4pm.
WHAT WE OFFER:
- 401(k) with company match
- Health insurance with 3 plan options to choose from
- Vision Insurance
- Dental Insurance
- Paid time off including paid volunteer time
- Disability insurance
- FSA and HSA options
- Company paid Life and AD&D insurance
- Maternity leave
- Employee assistance program
- Wellness program
- Company paid uniforms
- OEM and vendor certification training at no cost through our state-of-the-art Training Center at our Troy & South Bend campuses to maintain your certifications and obtain new ones
- Tool insurance at no cost
- Company-supplied specialty tooling
WHAT YOU'LL DO:
- Greet customers upon arrival to our Service department and render assistance.
- Create repair orders and schedule appointments using Dealer Management System, tablet devices, and other provided resources to thoroughly document customer complaints, repair type, and customer information.
- Interview drivers to clarify complaint(s), conduct initial vehicle inspection, reiterate issues, and confirm all topics of concern for the RO.
- Confirm account payment status, recalls, vehicle repair history, and warranty coverage.
- Maintain open communication with customers to throughout the repair process.
- Create sublet purchase orders for towing charges.
- Obtain initial approvals to begin the repair assessment process and notify Service Dispatcher that the vehicle is ready for assessment.
- Inform customers of dealership amenities and arrange for shuttling of waiting customers with Dispatch team.
- Collaborate with Dispatch department to pickup and deliver vehicles for Service work when requested.
- Monitor customer satisfaction reports and take proactive action to address opportunities for improvement to maintain a high level of customer satisfaction with TCI, our products, and services.
- Possess positive customer service skills to effectively communicate the scope of repairs performed, answer questions with a solutions-focused attitude, and guide them through our Service workflow process.
What We're Looking For:
- Must be able to pass a pre-employment background check, physical, and drug screen.
- High School Diploma or GED
- Valid Driver's License with ability to meet insurance requirements is required; CDL preferred
- Minimum of 1 year mechanical, trucking, or dealer service experience; 2+ years preferred
- Knowledge of Service department operations, trucks, and truck parts
- Mechanical aptitude or truck repair experience is highly preferred
- Demonstrated customer service and interpersonal communications skills, even in times of stress
- Strong organization and time management skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
- Knowledge of computer operations, tablets, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
- Candidates with Freightliner dealership experience and/or CIC Level I or II training are strongly encouraged to apply
Additional Information
Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.
We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits. In additional to multiple comprehensive healthcare packages including medical, dental, vision, and prescription coverage, we offer a flexible spending accounts for healthcare costs or dependent care, company paid life insurance, voluntary life insurance, disability insurance, AD&D coverage, 401(k) retirement plan with company match, health and wellness incentive programs, training and career development opportunities, alternative work arrangements, volunteer time off, tiered PTO system, service awards, competitive salary, uniforms, technician tool insurance, and a family-first, team environment.
-
Advisor, CFP
4 weeks ago
Saint Louis, United States Moneta Full timeJob DescriptionJob DescriptionCompany DescriptionMoneta is one of the nation’s largest independent Registered Investment Advisors (RIAs) now partnering with financial advisors who want to enhance their client service by completely reframing what it means to be an independent entrepreneur. You don’t have to give up ownership and control of your business...
-
Service Advisor
4 weeks ago
Saint Louis, United States indiGO Autogroup Full timeindiGO Auto Group is a globally recognized and award-winning company with an unparalleled dedication to outstanding customer care and operational excellence. indiGO Auto Group is an industry thought leader representing 27 timelessly modern franchised dealerships in eight US markets, including Houston, TX, Rancho Mirage, CA, Palm Springs, CA, Riverside, CA,...
-
Assistant Service Advisor
4 weeks ago
Saint Louis, United States Suntrup Automotive Group Full timeJob DescriptionJob DescriptionWe are seeking a dynamic and customer-focused individual to join our team as a Assistant Service Advisor.This role involves providing excellent customer service by welcoming service customers as they arrive, collecting necessary information, confirming the purpose of their visit, and safely maneuvering their vehicles from the...
-
Experienced Ford Service Advisor
1 month ago
Saint Louis, United States Suntrup Ford (Westport) Full timeJob DescriptionJob DescriptionMUST HAVE AT LEAST 5 YEARS Manufacturer Dealership Experience!Job Summary: We are looking for a experienced Service Advisor. Monday through Friday, No Weekends.BENEFITS Union PensionUnion family health dental visionVacationWeekly payemployee discountResponsibilitiesReliable and DependableGood Communication SkillsOrganization is...
-
Express Service Advisor
2 weeks ago
Saint Louis, United States Honda of Frontenac Full timeJob DescriptionJob DescriptionThe Express Service Advisor at Honda of Frontenac is responsible for providing exceptional customer service and promoting services offered by the dealership. This individual will serve as the point of contact for customers needing to receive express services for their Honda vehicles. The role involves working closely with...
-
Advisor, CFP
4 weeks ago
Saint Louis, United States Moneta Full timeJob DescriptionJob DescriptionCompany DescriptionMoneta is one of the nation’s largest independent Registered Investment Advisors (RIAs) now partnering with ambitious financial advisors who want to enhance their client service by completely reframing what it means to be an independent entrepreneur. You don’t have to give up ownership and control of your...
-
Saint Louis, United States Suntrup Ford (Westport) Full timeJob DescriptionJob DescriptionMUST HAVE AT LEAST 5 YEARS Manufacturer Dealership Experience!Possible shifts depending on Need and may change as business Needs change:Hours: 9am to 6pm Monday Through Friday (1 Hour Lunch)Hours: 8am to 5pm Monday Through Friday (1 Hour Lunch)Hours: 7am to 4pm Monday Through Friday (1 Hour Lunch) Job Summary: We are...
-
Service Advisor
4 weeks ago
Saint Petersburg, United States Dayton Andrews Chrysler Dodge Jeep Ram Full timeJob DescriptionJob DescriptionDayton Andrews St. petersburg, Chrysler Dodge Jeep Ram Fiat (Service Advisor)Service Advisor Job Description:The Service Advisor will act as the primary point of contact between service department customers, and the Dayton Andrews Service Team. The Service Advisor is responsible for facilitating the service and repair of...
-
Service Advisor
2 weeks ago
Saint James, United States Tantillo Auto Group Full time**SMITHTWON VOLKSWAGEN, SERVICE ADVISOR - Service Writer - Service Consultant -** **Move Up In Your Career Today!** **Income Potential - The sky is the limit!** **Full-Time Position - Experience Preferred but not necessary.** **THE ALL NEW Smithtown Volkswagen is seeking a Service Advisor for our expanding business!!!** Willing to train the right person....
-
Service Advisor
4 weeks ago
Saint James, United States Tantillo Auto Group Full timeSMITHTWON VOLKSWAGEN, SERVICE ADVISOR - Service Writer - Service Consultant - Move Up In Your Career Today! Income Potential - The sky is the limit!Full-Time Position - Experience Preferred but not necessary.THE ALL NEW Smithtown Volkswagen is seeking a Service Advisor for our expanding business!!!Willing to train the right person. we need Service Advisors...
-
Service Advisor
4 weeks ago
Saint James, United States Tantillo Auto Group Full timeJob DescriptionJob DescriptionSMITHTWON VOLKSWAGEN, SERVICE ADVISOR - Service Writer - Service Consultant - Move Up In Your Career Today! Income Potential - The sky is the limit!Full-Time Position - Experience Preferred but not necessary.THE ALL NEW Smithtown Volkswagen is seeking a Service Advisor for our expanding business!!!Willing to train the right...
-
Service Advisor
4 weeks ago
St. Louis, United States Sunset Ford St. Louis Full timeWe're hiring a Service Advisor to join our team at Sunset Ford. Do you want to be rewarded for your hard work, experience, and expertise? At Sunset Auto Group, our Service Department is growing, and we have the need for strong Service Advisors which means opportunity for financial rewards for you. Previous related experience is required for this...
-
Service Advisor
4 weeks ago
St Louis, United States Sunset Ford St. Louis Full timeWe're hiring a Service Advisor to join our team at Sunset Ford. Do you want to be rewarded for your hard work, experience, and expertise? At Sunset Auto Group, our Service Department is growing, and we have the need for strong Service Advisors which means opportunity for financial rewards for you. Previous related experience is required for this...
-
Service Advisor
4 weeks ago
Saint Charles, United States Hawk Ford of St Charles Full time**Hawk Ford of Saint Charles** is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. As a trusted name in the industry, we are committed to excellence in every aspect of our operations, from sales and service to customer satisfaction and community engagement. We are looking to hiring a Service Advisor at our...
-
Service Advisor
4 weeks ago
Saint Charles, United States Hawk Ford of St Charles Full timeJob DescriptionJob DescriptionHawk Ford of Saint Charles is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. As a trusted name in the industry, we are committed to excellence in every aspect of our operations, from sales and service to customer satisfaction and community engagement. We are looking to hiring...
-
Family Office Advisor
4 weeks ago
Saint Louis, United States Moneta Full timeJob DescriptionJob DescriptionCompany DescriptionMoneta is one of the nation’s largest independent Registered Investment Advisors (RIAs) now partnering with financial advisors who want to enhance their client service by completely reframing what it means to be an independent entrepreneur. You don’t have to give up ownership and control of your business...
-
Automotive Service Advisor
3 weeks ago
Saint James, United States Smithtown Nissan Full time**Smithtown Nissan, **_UNDER NEW OWNERSHIP_** - SERVICE ADVISOR - Service Writer - Service Consultant** **Move Up In Your Career Today!** **Income Potential - Up to $95K!** **Full-Time Position** **THE ALL NEW SMITHTOWN NISSAN is seeking a Service Advisor for our expanding business!!!** Willing to train the right person. we need Service Advisors now to...
-
Service Advisor Assistant
4 weeks ago
Saint Louis, United States Suntrup Ford (Westport) Full timeJob DescriptionJob DescriptionYou must have automotive repair knowledge and service department experience is a must.Job Summary: We are looking for a Service advisor assistant / Appointment taker / cashier to join our team! The right candidate will have dealership automotive service experience and a valid driver's license. The day-to-day duties of this...
-
Senior Financial Advisor
4 weeks ago
Saint Louis, United States Moneta Full timeJob DescriptionJob DescriptionCompany DescriptionAre you a financial advisor looking to redefine what it means to be an independent entrepreneur? Moneta, one of the nation's largest independent Registered Investment Advisors (RIAs), is inviting you to join our dynamic community. Here, you can amplify your client service without sacrificing ownership or...
-
Client Advisor
2 months ago
Saint Louis, United States LVMH Full timePosteOur Louis Vuitton Saint Louis location is seeking a highly motivated Part-Time Client Advisor with a passion for creating memorable experiences for our worldly clientele. We are seeking candidates in the Saint Louis market with flexible availability.ProfilThis is an opportunity for those who thrive in a fast-paced environment, see themselves as more...
