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Service Advisor

4 months ago

Saint Charles, United States Hawk Ford of St Charles Full time

**Hawk Ford of Saint Charles** is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. As a trusted name in the industry, we are committed to excellence in every aspect of our operations, from sales and service to customer satisfaction and community engagement. We are looking to hiring a Service Advisor at our Dealership

**Performance driven salary with earning potential of $100,000+**

Hawk has a unique opportunity available to join our high-performance team in our different locations. As a Service Advisor, you will recommend proper vehicle care to our valued customers and explain the value of maintaining their vehicles for optimal performance. Successful Service Advisors are ambitious problem solvers that thrive in a very fast-paced environment.

**Responsibilities**:

- Consult and interpret customer needs for the technicians
- Utilize exemplary customer service and sales skills to drive sales
- Serve as the primary point of contact for all automotive service and repair matter
- Understand customers’ problems and arrange for appropriate service
- Prioritize required services, and offer options
- Set and manage the expectations of the service delivery for both the customers and technicians
- Continuously keep the customer updated on repair needs and completion times

**Job Requirements**:

- 2+ years of dealership Service Advisor experience is preferred.
- CDK proficiency preferred
- Exemplary customer service skills and sales skills are a must
- Phenomenal follow-up skills
- Able to work in a high volume environment and multi-task
- High energy and positive attitude
- Professional personal appearance
- Time management skills needed
- Must be organized

**Earnings and Benefits**
- You will receive ongoing training and career development opportunities aligned with your personal goals and aspirations.
- Aggressive pay plan and monthly bonuses.
- Outstanding health insurance plans (PPO, HMO, HSA options) - Blue Cross Blue Shield of Illinois
- Generous dental insurance, vision insurance, life insurance, and supplemental insurance plans
- 401K Plan with employer match
- Employee discounts on vehicle purchases, parts, and service
- Opportunity to further your career with a rapidly growing and successful automotive group
- We promote within
- We will train you both on the job and ongoing online trainings

**Benefits**:

- 401(k) Employer match
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance (paid by employer)
- Paid Vacation
- Paid Personal Days
- Paid Holidays
- Referral program
- Vision insurance

**Schedule**:

- Monday to Friday
- Weekend availability