Product Learning Specialist

3 weeks ago

Chicago, United States The Lactation Network Full time
Job DescriptionJob DescriptionAre you enthusiastic about empowering end users with the knowledge and resources to optimize product usage? Do you have a passion for driving user adoption and facilitating effective training programs?

The Lactation Network is seeking a passionate and driven Product Learning Specialist to join our team. This role will report to the Product Enablement Manager and play a pivotal role in ensuring that our users have the knowledge, skills, and support necessary to maximize the value and adoption of our products and services.

We are a close-knit, purpose-driven organization with ambitious growth targets for 2024 and beyond. We understand that not all the answers are readily available, and we don't expect you to have them all either. However, we do value curiosity, hard work, and a commitment to personal growth as key qualities in our team members.

Breakdown of the role
  • Develop and maintain self-help resources (40%). You’ll curate and maintain a library of self-enablement resources aimed at empowering users to troubleshoot and find solutions independently. The library may consist of instructional materials, background documents, user manuals, and troubleshooting guides. You will collaborate with internal teams to ensure that materials align with user needs and effectively address common challenges. You’ll collaborate with subject matter experts to continuously update and enhance materials based on feedback and evolving product features.
  • Deliver end-user training (30%). You’ll deliver engaging and informative end-user training sessions to promote product understanding and proficiency. Training will be tailored to meet the diverse needs and learning styles of end users, ensuring maximum comprehension and follow-up. Training may be delivered live, virtual, or on-demand in the form of training sessions, workshops, or webinars to educate users on product features, best practices, and advanced functionalities.
  • Support product releases (30%). This position will partner with the Product Enablement Manager to plan and prepare for new releases, including training deployment for current users. You will develop a deep understanding of new features and functionality to create training materials and support release readiness tasks.
What you’ll do
  • Ensure that training materials are up-to-date, relevant, and tailored to different user personas.
  • Curate and maintain a repository of user documentation, guides, videos, and FAQs to serve as a self-help resource.
  • Train internal teams on new features and enhancements and provide supporting documentation.
  • Demo product features to end users during live, virtual, and on-demand training.
  • Collaborate with internal teams to ensure documentation is accurate and reflects the latest product updates.
  • Partner with the Product Enablement Manager to plan and prepare for new releases, including training deployment and documentation for end users.
  • Work with subject matter experts to continuously update and enhance materials based on feedback and evolving product features.
  • Assist in identifying release readiness tasks and timelines to ensure smooth product launches.
What we expect from you
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
  • 4+ years of proven experience working in product training, learning and development, or product enablement supporting end-user training
  • Passion for user experience, with the technical chops to demo products and features to different audiences
  • Strong project management skills with the ability to manage multiple initiatives simultaneously
  • Excellent communication (written, verbal) and presentation skills
  • Ability to work collaboratively in a cross-functional environment
  • High EQ
  • A growth mindset
  • A bias for action
  • A glass-half-full outlook
What we’d also love to see
  • Experience managing a knowledge management system (KMS) or learning management system (LMS)
  • Working knowledge of Salesforce or other customer relationship management (CRM) platform
  • Experience providing training on technical solutions to healthcare providers
  • Experience in high-growth organizations
What you can expect from us
  • Unlimited PTO. We work hard. We’re passionate about what we’re building together. We also have lives outside work.
  • Healthcare benefits. Medical plus voluntary vision, dental. (We are a healthcare company, after all.)
  • 401(k) with 4% employer match. We’re planning for the future—and we want to help you do the same.
  • Remote-first culture. We are a distributed, remote-first team. We also like spending time together in our Chicago office and have a flexible in-office culture for those who wish to return to work in-person.
  • Mindfulness and Meditation App. You’ll have complimentary access to the leading app for meditations, sleep stories, and other wellness resources.
  • Recharge. We have one designated “no meeting day” each week so you can take a break from videoconferencing and have some quiet time to focus.
  • Professional development. We invest in our team by offering every employee access to a professional development budget.
  • Competitive compensation. We’re looking for top talent.
  • A growth environment. The sky’s the limit.
About Lactation Network
The Lactation Network is setting a new standard for parents and lactation consultants alike. At TLN, our movement goes beyond any single outlet or tool. We activate education, connection, and advocacy to foster the new network of inclusive care between parents and IBCLCs; the network where every caregiver has the resources to thrive. TLN is powered by the largest network of IBCLCs in the country. Together, we are here to make sure families get the expert insurance covered lactation care that they deserve.

The Lactation Network is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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