Director, Platform Innovation

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

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We are currently looking for a Director, Platform Innovation to join our team This position will report directly to our Vice President, Product & Platform Implementation. 

You will play a critical role in revolutionizing the organization's telecommunications operations and network management systems. In this position, you will be a visionary and results-driven professional who can oversee and develop efficient cross functional system stacks that carter to our customers needs and business outcomes. 

As a Director, Platform Innovation, your duties and responsibilities will include: 

• Implementing and Innovating Mass Market, Enterprise, and Wholesale System Stacks 
• Develop a scalable and robust cross-domain system stack that caters to Mass Markets (MM), Enterprise, and Wholesale (E&W) customers’ needs and business outcomes 
• Define digital transformation and enable operational efficiencies, through key analytics, enhancing product and service delivery, customer experiences 
• Create cohesive cross domain MM and E&W operational system support (OSS) and business system support (BSS) stacks that allow a seamless experience and internal cost efficiencies while maximizing system platform, network capabilities and customer experiences 
• Drive digital experiences, automated service order fulfillment, orchestration and activation including self-help incorporating AI solutions   
• Provide E2E lifecycle ownership from ideation to implementation collaborating with Product, Network and IT development teams to design, develop, test, and implement new innovations and applications    
• Interact with stakeholders to identify needs, opportunities, and gaps 
• Manages domain JIRA requirements including Product Owner partnership, user story oversight and management, PI planning participation, and completion tracking   
• Ensure high availability, security, and performance of the system stack 
• Enable Tier I & 2 support and provide Tier 3 & 4 support for the MM and E&W technical domains (systems & applications) supporting network engineers, front line agents and field technicians 
• Collaborate to establish a network management framework to optimize the performance and reliability of backhaul and infrastructure networks 
• Strategic Planning and Execution 
• Drive successful execution of transformation initiatives and projects and ensuring on time completion and within budget 
• Partner to conduct companywide Operational Readiness Production Testing in collaboration with Go / No Go facilitation 
• Drive long-term modernization and technical advancement planning for digital transformation programs  
• Define long-term goals and objectives for the department in alignment with the company's overall vision and mission  
• Drive successful execution of projects in alignment with strategic Long Range Plan 
• Owns, manages, and communicates domain platform status, financials, and KPIs for Mass Markets, Enterprise and Wholesale.  Collaborates with business partners to ensure: 
• Develop business cases with cost/ benefit analysis for continuous funding and prioritization 
• Solutions are properly architected, comply with acceptance criteria, meet security requirements and reviews, and align with project objectives 
• Documentation is consistent, clear and properly retained 
• Required level of documentation and communication is available for all audiences 
• Leverage and standardize an agile methodology to drive the enablement and use the business KPIs to execute iterative constant improvement
• Formulate strategic plans to meet business needs and address industry trends and challenges 

Leadership and Team Management 

• Provide strong leadership to the team, fostering a collaborative and innovative work culture 
• Build and manage a team of resources that will enhance & support internal and external clients via a suite of projects and programs at Brightspeed 
• Lead a team managers, and subject matter experts that interface with cross functional teams 
• Mentor and develop team members, encouraging professional growth and enhancing their skillsets 
• Foster an environment of continuous improvement and knowledge sharing 
• Demonstrate exceptional presentation, interpersonal, relationship development, analytical, problem-solving and communication skills with the ability to present at the most senior level of the business 
• Partners with internal stakeholders to develop and maintain definitions and ensure consistent use of standardized metrics and KPIs across the company 

Vendor Management 

• Collaborate with vendors and third-party service providers to procure necessary technologies and services 
• Negotiate contracts and service level agreements to ensure optimal value and quality 

WHAT IT TAKES TO CATCH OUR EYE: 

• Bachelor's degree in computer science, information technology, or a related field 
• 11+ years proven experience in leading network transformation projects in the telecommunications industry 
• 9+ years of strong technical experience, preferably in telecommunications, specifically product development, solution implementation or IT 
• Experience with defining problems, collecting data, establishing facts, and drawing valid conclusions 
• Proficiency in using customer requirements and feedback to help design customized solutions 
• Enjoy simplifying and reinventing systems and experiences, have a solid strategic vision, and can identify friction points and implement innovative solutions 
• Ability to use judgment based on the analysis of information 
• Experience maintaining responsibility for the delivery of end results and contribution to planning, finances/budget, and policy development 
• Ability to negotiate internally and externally at high levels 
• Understanding of network and IT to ensure the solution can be efficiently supported in a manner consistent with industry norms 
• A strong systems development orientation to support inventory, provisioning, billing, etc. to ensure the solution is efficient and effective, thus promising a ROI to the end user client 
• Demonstrated track record of successfully implementing large-scale projects 
• In-depth knowledge of telecommunications technologies, network infrastructure, and backhaul systems 
• Strong Confluence, JIRA and sprint capacity management capabilities 
• Passionate about leading people, driving change, and focused on innovating systems and support through collaboration
• Strategic thinker with a business-oriented approach to technology solutions 

BONUS POINTS FOR: 

• Telecommunications industry experience 
• Master's degree in computer science, information technology or a related field 

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WHY JOIN US?

We aspire to contemporary ways of working.

At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and we prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice