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Experience Attendant

4 months ago

Denver, United States Denver Center For Perfo Full time
Job DescriptionJob Description

The application window for this position has an anticipated end date of 05/30/2024.

Company Overview

The Denver Center for the Performing Arts (DCPA) is one of the largest non-profit theatre organizations in the nation, presenting Broadway tours and producing theatre, cabaret, musicals, and innovative, immersive experiences. Through these experiences and alongside our robust Education program, we engage hundreds of thousands of visitors each year.

The DCPA’s workforce includes more than 300 employed team members in non-union and union positions (in partnership with seven unions). In addition, we employ hundreds of artists and contractors annually. We have a strong volunteer program which includes more than 300 volunteers.

Our Mission: “We engage and inspire through the transformative power of live theatre.”

Culture Statement

For more than 40 years, creativity and community have been the foundation of the Denver Center for the Performing Arts’ success. As a leading cultural organization in the Rocky Mountain West, we are actively participating in a cultural evolution of belonging and anti-racism. Our commitment to reflect the diversity and priorities of our community — in our workplace, audience and programming — has never been more present.

We believe that the theater can transform us — and be transformed by us. We invite you to be part of our Team.


About Off-Center / DARKFIELD

What began in 2010 as a small theatrical test kitchen has grown into a signature line of programming at the DCPA, credited with bringing immersive theatre to Colorado and helping establish Denver as a national hub for immersive art. No two Off-Center experiences are exactly alike but they all have one thing in common: putting you at the center of the story. Immerse yourself in an experience unlike any other.

DARKFIELD is a collection of multi-sensory audio experiences that challenge the senses, exploring the depths of human psychology and perception.

Each DARKFIELD experience takes place inside a custom-built shipping container and uses binaural audio, complete darkness, and sensory effects to place the audience at the center of intense narratives that will challenge your grip on reality.


Duties and Responsibilities

  • Review/scan tickets upon patron arrival, utilize knowledge of ticket types and enforce ticketing rules.
  • Assist patrons with orientation to the experience. Monitor the flow of visitors and oversee pre-show line management.
  • Ensure guests have a safe and positive experience by engaging with them, assisting as necessary, and enforcing the rules and policies of DARKFIELD.
  • Understand basic guidelines of emergency response. Respond effectively during an emergency, following the Crisis Communications plan and directions from the Manager on Duty and first response personnel.
  • Anticipate and address guests’ service needs. Resolve customer service concerns in a timely and professional manner, escalating as required.
  • Monitor guest experience via tablets for optimal experience once they are inside of the shipping container.
  • Provide basic technical support and troubleshoot technical problems as they occur in collaboration with on-site DARKFIELD crew member.
  • Perform opening and closing assignments as scheduled to ensure facilities are fully prepared, including light cleaning of spaces.
  • Reset experiences between groups.
  • Flexibility to fill in as needed to ensure the smooth and efficient operation of the experience, as determined by supervisor.

Attendants typically rotate through assigned duties and positions during shifts, moving between positions.

Qualifications

  • Demonstrated commitment to engage people of various ages, backgrounds and abilities in past work.
  • Ability to interact and communicate professionally, courteously and effectively with a wide range of visitors.
  • Professionalism, composure, and poise under pressure.
  • Project a positive attitude towards the organization and co-workers, and ensure that actions, appearance, demeanor, and attendance are at a level that serves as a positive example.
  • Excellent verbal and interpersonal skills.
  • Ability to adhere to compliance and security and safety procedures.
  • Ability to work independently with minimal guidance and as part of a team.
  • CPR certified and first responder skills preferred.
  • Ability to speak comfortably in front of groups of people.
  • Previous experience with Off-Center is preferred.
  • Conversational Spanish a benefit.

Supervisory Responsibilities

No

Working Conditions

DARKFIELD operates out of three (3) shipping containers in an outdoor parking lot , the Bird Lot, at 2532 Larimer Street in the RINO Arts District. Tents, umbrellas, table, chairs, portable toilet, and parking will be provided for the staff. Indoor bathrooms one block away will also be available to staff. The three offerings of DARKFIELD will be ticketed experiences for groups of 27-33 people with a new group starting every 10 minutes. General Experience Attendant working hours are 4:00 – 9:00pm Tuesday through Friday, and 12:30 – 9:30pm on Saturday, and 12:30 – 8:30pm on Sunday. DARKFIELD will run Tuesday to Sunday from July 9th through September 1st, 2024.

Physical Requirements

Must be able to physically stand and move between experience containers, reading tickets in various forms, and using technology including tablets, ticket scanners, radios with earpieces, and specialized headphones.


In order to provide high quality, culturally competent care to our patrons, students, guests and team members, it is of highest importance that our hiring practices reflect our values by offering an environment that celebrates diversity and embraces inclusion. All of our team members – regardless of race, ethnicity, sexual orientation, gender identity, age, language, abilities/disabilities, socioeconomic status, geographic region, or other defining characteristics – should feel welcome and valued.